IT Support Engineer

Co-op Live continues to attract world-class talent and events, drawing comparisons to and surpassing the world’s greatest live entertainment venues in show programming, sound, fan experience, premium hospitality, food and beverage, and more. The UK’s largest live entertainment arena is driven by a dedicated team of music and live event lovers, passionate about offering every visitor, fan, artist, and partner an unrivalled experience, before, during and after every event, as well as giving back to our local community and our planet. Partnership is at our heart, with Co-op Live excelling through meaningful alliances with the likes of naming rights partner Co-op, united by a joint vision to be the very best. The first venue in the UK for owners and operators Oak View Group (OVG), Co-op Live spearheads expansion into Europe and rest of world, a jewel in the crown of a globally renowned portfolio.

Love tech? Thrive under pressure? Enjoy being the person everyone turns to when something really needs fixing? This could be your stage.

At Co-op Live, we’re looking for an IT Support Engineer to join our fast-paced, growing team delivering world-class live entertainment. You’ll be at the heart of the action, providing exceptional technical support and first-class customer service to keep our shows running smoothly.

You’ll be the first point of contact for all things tech – triaging issues, resolving incidents, fulfilling service requests, managing user accounts, and making sure every interaction leaves our users confident and supported.

This isn’t your typical 9–5 IT job.

Our events are the main event – so flexibility is key. You’ll work across day and evening shifts, providing crucial event-day support to internal teams, clients, and third-party partners. When thousands of fans are heading through the doors, you’ll be behind the scenes making sure the tech performs just as well as the artists on stage.

• Network infrastructure

• Access control systems

• Digital signage

• CCTV

• Server environments

When something needs attention, you’ll prioritise quickly, think on your feet, and keep everything running without missing a beat.

This is a brilliant opportunity for someone ambitious, hands-on, and eager to grow. You’ll work alongside a passionate team, build your expertise in a unique live events environment, and play a vital role in delivering the biggest live entertainment experience in the UK.

This is an onsite role, working 5 days out of 7 including weekends, because the show doesn’t stop, and neither do we.

We would really like to hear from you, should you have the following experience –

• Worked as part of a service desk
• Network and firewall experience
• Relevant IT Qualification / Experience
• Experience of management Windows server environments
• Strong communication skills

What Co-op Live will give to you

Alongside the benefit of working with an awesome team of talented people, we want to help you get the best out of your work and have a work life balance.

• Provide you with development opportunities
• Key objectives for you to succeed in your role

Salary: £30,000-£35,000 dependent on experience + Benefits

• 25 days holiday plus bank holidays
• Employer pension scheme
• Private Health Care scheme – Vitality
• Life Assurance 4 x basic salary
• Eyecare vouchers
• WeCare Employee Assistance Programme to support you and your family 24hrs, 7 days per week when you need the service
• Company sick pay scheme
• Enhanced family friendly benefits
• Office refreshments and breakfast items
• Team social events

Our Inclusion Commitments

Our venue is for the fans, the artists, everyone! Attracting a diverse workforce which reflects our local community is what will make our venue the best music venue in the UK!

We understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. We are committed to creating a great place to work amplifying voices from all different backgrounds. There is something for everyone at Co-op Live, come and get involved.

If you do require any additional support or reasonable adjustments to support your application, please let us know and we will work with you to ensure you have everything you need. We will consider applications from all candidates who are able to demonstrate the required skills necessary to fulfil the role.

We recognise the importance of safeguarding, dependent on role you may be required to undertake a Disclosure and Barring Service Check, details of which will be shared with you at interview.

If successful in your application, you will be required to provide eligibility to work evidence in line with the ‘Eligibility to Work in the UK’ requirements.