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JIM-TFGM

Transport for Greater Manchester

Transport for Greater Manchester (TfGM) is the local government body responsible for delivering Greater Manchester’s transport strategy and commitments.

Customer Research Surveyor

  • Job type Full Time
  • Date posted 5 July 2024
  • Expiration date 17 July 2024
  • Location City Centre
  • Salary £26,029 - £27,841 per year

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  • Full Time
  • City Centre
  • 26029-27841 GBP / Year

Website Transport for Greater Manchester

Transport for Greater Manchester (TfGM) is the local government body responsible for delivering Greater Manchester’s transport strategy and commitments.

Job Details

Would you enjoy working in a variety of locations and engaging with members of the public to seek their feedback?

Do you enjoy being in a role where no two days are ever the same?  

Your Role 

As a Customer Research Surveyor you will undertake many different types of surveys, most involve face to face interviews with members of the public on the bus, tram or rail networks as well as monitoring various modal traffic flows. You will record the data in a hand-held data capture device and surveys are undertaken whenever Public Transport is in operation. As an Ambassador for TfGM you will relate to the public tactfully and deliver excellent customer service. You will be comfortable in the use of handheld and tablet computer devices and the use of apps.

For more info see role profile attached below.

Who are we? 

We are seeking Customer Research Surveyors to join our Surveys, Research and Analysis team. We are responsible for collecting high quality transport data through a range of transport-related consumer surveys and research which will be used to enhance transport services across Greater Manchester. It is a fast-moving operational department with frequently changing schedules aligned to client requirements.

What you’ll bring 

What you do and how you do it is important – whatever type of role you work in at TfGM – and even small behaviours and actions can have a really big impact. At TfGM, our behaviours bring to life our values of Deliver, Care and Adapt.

The ability to communicate with a wide range of customers is really important in this role as you’ll be speaking to the public on a daily basis.  You’ll need a driving licence and access to a motor vehicle for business use along with a good geographical knowledge of Greater Manchester. Also you’ll need a strong attention to detail and the ability to accurately collect and enter data into an electronic mobile device.

You’ll need to have a flexible approach to working as our customer research surveyors work a shift system of any five days over seven each week within a 13-week roster. The shift types include early, middle, late and split shifts, an early shift can begin at 3 AM and a late can finish at 1 AM.

What we can offer you 

You’ll be trained by one of the team and provided with a full new uniform. As you’ll be travelling across greater Manchester, you’ll also be paid a car and mileage allowance.

We currently have two fixed term contract opportunities until January 2025 for Customer Research Surveyors to join our team.  We are also looking to establish a talent pool of successful candidates for additional vacancies that may become available over the next 6 months.

Our benefits include: 

  • A salary of £26,029 – £27,841 per annum depending on skills and experience plus 15% shift allowance
  • 28 days holiday per annum (plus bank holidays)
  • Flexible and hybrid working options to promote and support a good work/life balance
  • Free bus, rail or Metrolink travel to and from work within the Greater Manchester boundary
  • Local Government Defined Benefit Pension Scheme which includes life cover of 3x your salary and options to increase your pension contributions
  • Commitment to learning and personal development and upskilling with reimbursement of professional fees, where essential to the role
  • We promote good physical and mental health and can provide additional support to staff via our employee assistance programme when required

What’s next? 

If you believe you have the skills and experience required, we’d really like to hear from you. When completing your application, please ensure that you provide clear examples against the criteria questions, all appointments will be based on merit.

Internal candidates – check with your line manager before applying for a secondment, to make sure you can be released from your substantive role.

TfGM is proud to be an equal opportunities employer that encourages and celebrates diversity. We want to recruit and retain a workforce that reflects the communities we serve and welcome individuals from all backgrounds by committing to providing a fully inclusive and accessible recruitment process. We will offer support and reasonable adjustments if required and we also have a Guaranteed Assessment Scheme which you can find out more information on here.

For this opportunity, you must be able to prove you have the right to work in the UK – if in doubt please visit the following link Employers’ right to work checklist – GOV.UK (www.gov.uk). Please note we are not a licensed sponsor.

Please note we may close the advert early if we receive a high volume of applications.

To apply for this job please visit www.jobsinmcr.co.uk.

  • Job type Full Time
  • Date posted 5 July 2024
  • Expiration date 17 July 2024
  • Location City Centre
  • Salary £26,029 - £27,841 per year

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