Senior Deskside Support Technician

About IT Services

IT Services at the University of Manchester is a vibrant and fast-moving department, we focus on delivering excellent customer service and quality services for our staff, students, and researchers.

The Team

Deskside Support provides a range of IT support services throughout the largest campus University in Northwest Europe, coordinating activities across service requests, incident management, and project activity – such as moving into new buildings and ensuring that the desktop estate is fit for purpose in a wide range of environments, from offices to lab spaces – and delivers value across all academic and business activities.

The Role

You will ensure that the IT teaching clusters maintain a high availability of 95% of PCs available for teaching and learning throughout the teaching day. This will involve planning to ensure that correct prioritisation takes place on repairs and maintenance, highlighting emerging issues before they become service impacting.

You will assist in identifying and resolving any software, operating system or network issues that may arise in clusters or teaching rooms.

You will also be responsible for considerable hardware installation/removal and operating system re-installs as well as assisting with the testing of hardware and software.

To provide such a comprehensive service to the University, we will need Senior Deskside Support Technicians who are able to work early- and/or late shifts. The shift patterns are as follows:

• Early shift – 6am to 2pm
• Late shift – 12noon to 8pm

Depending on the team members’ availability and preferences, the shifts will either be fixed or done on a rotation basis.

The Person
The successful candidate should be able to demonstrate:

• A service orientated attitude to IT support
• Good planning and time management skills
• Good working knowledge of desktop management tools for software and image management
• Good troubleshooting and problem-solving skills of hardware, software, operating systems and event management.
• A willingness to work shifts, either starting early or finishing late, so that they can attend clusters prior to or post teaching.
• The ability to move hardware to locations across campus and install it securely.
• Good communication skills, particularly with other team members and the IT Operations Centre team that provides Event Management across the IT estate.

What can you expect in return
Our diverse job opportunities all include a top benefits package that includes many features that are hard to find in the private sector:

• Generous annual leave allowance, including Christmas/New Year closure.
• Pension scheme membership to provide benefits for you and your family.
• Well-being programme with counselling, fitness and leading sports facilities.
• Learning and development opportunities.
• Season ticket loans for public transport.
• Cycle to Work Scheme.
• Workplace nursery scheme.
• Staff recognition schemes.
• Staff discounts on a range of products and services including travel and high street savings.

In fact, there are so many benefits available you can see more of them by clicking HERE

Find out more about our organisation and values:

• IT Services: About us and ITS Practice Charter

When completing the additional information section of your application, please ensure you make reference to the job description and person specification above, as this will form an integral part of the shortlisting process.

As an equal-opportunity employer, we welcome applicants from all sections of the community regardless of age, sex, gender (or gender identity), ethnicity, disability, sexual orientation and transgender status. All appointments are made on merit.

Our University is positive about flexible working – you can find out more here

Please note that we are unable to respond to enquiries, accept CVs or applications from Recruitment Agencies.

Enquiries about the vacancy, shortlisting and interviews:

Name: Arran Collinge

Email: arran.collinge@manchester.ac.uk

General enquiries:

Email: People.Recruitment@manchester.ac.uk

Technical support:

Jobtrain: 0161 850 2004 https://jobseekersupport.jobtrain.co.uk/support/home

This vacancy will close for applications at midnight on the closing date.

Please see the link below for the Further Particulars document which contains the person specification criteria.