Customer Service Team Coordinator

Contract: Full Time, 12 months Fixed Term Contract

Shift: Sunday – Thursday 37.5 Hours

Location: Enfield

Are you passionate about delivering fantastic customer service?  Do you enjoy dealing with queries from customers and problem solving, ensuring that everything gets resolved to a high standard?  Then this could be the roll for you!

Based on site in Bolton, you’ll be one of 11 Customer Service Team Co-Ordinators, sharing best practices and knowledge and learning a multitude of skills within the supply chain function at Warburtons, to help us delight families every day with our great range of quality products.

Essential Ingredients

• Engaging personality with an interest in resolving issues and providing the best customer service
• Working collaboratively with team and the wider business
• A good knowledge of IT systems and a willingness to expand your skills

It’s simple really, we deliver fresh products on time, keeping quality, safety and customer service at the forefront of every decision.

The Recipe

We have an exciting opportunity for a Customer Service Team Co-Ordinator, working on a fixed Sunday to Thursday rota.  The role sits in our Supply Chain function, however, you don’t need to have experience in that area, whether it’s face to face in retail or hospitality, over the phone in a call centre setting, if you enjoy dealing with customers we’ll give you all the training you’ll need to succeed.

You will be the point of contact for our customers nationally in the customer service hub, responsible for responding to customer queries relating to deliveries or orders, that cannot be resolved using our EPOD system.

The main responsibilities of the position include:

• Provide a contact service for the customer liaising with the shop managers on their delivery or order query
• Deal with any issues related to delivery times and service through speaking with internal teams
• Building strong relationships with site teams
• Logging info and data to track customer service trends and future support
• Sharing best practice and knowledge with other members of the Customer Care Team

About Us

Did you know there are two bakery sites in Bolton (Bolton & Variety), a distribution hub, a newly built Innovation Centre, Test Bakery, and our Head Office. We have approximately 480 colleagues working across Bolton and Variety manufacturing and distribution. We produce 1.5 million units per week, across 5 automated lines that bake our delicious fresh bread, crumpets, bagels, morning goods and muffins which is delivered daily to our customers across the UK.

There has never been a more exciting time to join our Bolton Bakeries, with new site and group initiatives and projects, you can instantly make an impact driving our Unbeatable Quality vision of being Britain’s Best Food Business! You’ll be our safe hands, and we know you’ll love to be a part of it.

Extra Dough

At last and by no means yeast you will want to know what your breads worth.

• A slice of the annual profits (discretionary profit share)
• Family time is important to us so as well as your holiday entitlement, we’ll give you the opportunity to purchase up to an extra weeks annual leave
• Award winning pension scheme with company contributions of 7%
• Life assurance
• Products you will love along with deals and discounts for you and the family through our Extra Dough website
• Continued investment in your personal development
• Fully stocked kitchens filled with our delicious products for you to enjoy with your daily brew!
• Support for your health and wellbeing, including access to free physiotherapy, 24/7 access to a confidential helpline for practical advice and a comprehensive occupational health service

We respect and value difference. We look to create an inclusive workplace that promotes and values diversity. Companies that are diverse in age, gender identity, race, religion, sexual orientation, physical or mental ability, ethnicity, or any other aspect which makes them unique, are proven to be better companies. More importantly, creating an environment where everyone, from any background, can do their best work, is the right thing to do.