SAP Technical Analyst

Do you have deep SAP ECC and SRM technical knowledge and a passion for optimising complex systems? Are you ready to play a crucial role in delivering high-quality internal SAP support for a mission-led organisation that serves 2.7 million people?

At Transport for Greater Manchester (TfGM), we’re looking for an SAP Technical Specialist to join our Information Systems team and provide expert-level technical guidance, system support, and configuration management across our SAP landscape.

Who we are

We are at the start of unprecedented investment and growth. If you want to make a real difference to real people throughout our great city, you’ll love it at Transport for Greater Manchester. TfGM oversees public transport and travel across the ten district areas of Greater Manchester, serving more than 2.7million people, and supports the delivery of the Greater Manchester Combined Authority’s transport priorities, as well as the Mayor’s transport manifesto commitments.

Your role

As the internal technical lead for SAP, you’ll work at the heart of a dynamic team, ensuring our SAP systems deliver maximum performance and user satisfaction. You’ll be the primary contact for advanced troubleshooting, responsible for liaising with internal departments and our external SAP partners to resolve incidents, implement upgrades, and continuously improve functionality.

You’ll also play a key role in the wider strategic direction of our ERP platforms, contributing technical expertise to the evaluation and planning of future system replacements.

Key responsibilities include:

• Acting as the go-to technical expert for SAP ECC and SRM systems across modules such as HR, ESS, MSS, Payroll, Projects, FICO and Procurement.
• Diagnosing and resolving complex incidents, testing fixes in the QAS environment, and overseeing configuration changes.
• Working closely with users and business leads to optimise SAP functionality, improve reporting, and provide user-friendly guidance.
• Managing technical audits, licensing requirements, and supporting compliance activities.
• Developing and delivering high-quality training materials and onboarding resources.
• Supporting organisational readiness for future ERP system transitions.

For more details see Job profile below.

What you’ll bring

What you do and how you do it is important – whatever type of role you work in at TfGM – and even small behaviours and actions can have a really big impact. At TfGM, our behaviours bring to life our values of Deliver, Care and Adapt.

We’re looking for a detail-oriented and experienced SAP professional who combines hands-on technical expertise with outstanding communication skills.

Essential experience:

• Experience in a senior SAP technical analyst role.
• Strong configuration and support knowledge across core SAP modules.
• Deep understanding of cross-module integration and dependencies.
• Experience developing documentation, training content, and test scripts.
• Proven experience with SAP role and authorisation management.
• Excellent communication skills and the ability to simplify technical language for non-technical audiences.

Desirable:

• Experience in local government or public sector organisations.
• Exposure to IDOC/EDI technologies and SAP training delivery.

Qualifications:

• Degree in IT or equivalent experience.
• Relevant SAP certifications highly desirable.
• ITIL experience is also required.

What we can offer you

This is a fixed term role for 24 months with a salary of £47,539 – £52,886 per annum. Salary will be based upon skills and experience.

Our benefits include:

• 28 days holiday per annum (plus bank holidays)

• Flexible and hybrid working options to promote and support a good work/life balance

• Free bus, rail or Metrolink travel to and from work within the Greater Manchester boundary

• Local Government Defined Benefit Pension Scheme which includes life cover of 3x your salary and options to increase your pension contributions

• Commitment to learning and personal development and upskilling with reimbursement of professional fees, where essential to the role

• We promote good physical and mental health and can provide additional support to staff via our employee assistance programme when required

Transport for Greater Manchester is committed to fostering a supportive and inclusive work environment. To help our employees thrive both personally and professionally we have enhanced family-friendly leave policies, including those supporting fertility treatment, alongside flexible and hybrid working and a special leave policy to support a range of unexpected events. Please note that qualification criteria may apply, including a requirement to have been employed with the organisation for a minimum specified period of time.

What’s next?

If you believe you have the skills and experience required, we’d really like to hear from you. To apply please apply by providing your CV and also provide a covering letter outlining how your experience aligns with the role requirements. All appointments will be based on merit. Our short-listing process is anonymised, so please do not include your name or contact details on either of these documents. If any personal details are included these will be visible to the hiring manager.

We embrace AI to enhance our operations and to innovate our services. However, we value human talent and are looking for passionate individuals to join our organisation. Please ensure you personally complete your application and read all the instructions carefully to maximise your chances of success.

Applications that rely too heavily on AI may be rejected during shortlisting, however we understand that AI may be used as a reasonable adjustment, if using AI to support your application, please give a brief explanation why to help ensure fair selection process.

TfGM is proud to be an equal opportunities employer that encourages and celebrates diversity. We want to recruit and retain a workforce that reflects the communities we serve and welcome individuals from all backgrounds by committing to providing a fully inclusive and accessible recruitment process. We will offer support and reasonable adjustments if required and we also have a Guaranteed Assessment Scheme which you can find out more information on here.

For this opportunity, you must be able to prove you have the right to work in the UK – if in doubt please visit the following link Employers’ right to work checklist – GOV.UK (www.gov.uk). Please note we are not a licensed sponsor.

Please note we may close the advert early if we receive a high volume of applications.

NOTE TO AGENCIES – we will be accepting direct applications only for this role. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral CV.