Match Day Welcome Team

Job Title:

Match Day Welcome Team

Reports to (job title):

Room Manager

Location:

Old Trafford Stadium Complex

Department:

Catering

Club & department mission

At Manchester United, we believe that excellence on the pitch starts with excellence off the pitch. Our team thrives in a high-performance environment, united by a shared passion for success. We aim to elevate the standard of performance through collaboration and continuous growth, creating a space where everyone can contribute their best to our common goals.

We work together at our iconic Manchester United offices, enabling connection and innovation as we look ahead to what we can achieve as a global football club. We are excited to bring in passionate people who share our vision and drive for success.

Role purpose

Working within one of our hospitality suites or box areas, you will be responsible for welcoming guests on matchdays. As the first point of contact, you will play a key role in creating stellar first impressions and delivering outstanding service to ensure each matchday is a unique and memorable experience.

This role requires a friendly, confident, proactive, and warm personality, with the ability to engage with a wide range of people. Candidates must be comfortable working both as part of a team and independently.

Key Responsibilities:

• Greet guests as they arrive at the football club, providing a warm and friendly welcome.
• Assist guests with seating arrangements and escort them to their tables or designated areas.
• Compliance with the in-house training regulations.
• Maintain cleanliness and organisation in the host/hostess station and surrounding areas.
• Collaborate with other team members, including servers, bartenders, and managers, to ensure smooth operations and exceptional guest service.
• Assist with other aspects of service once guests are seated: working the room, running of drinks, and clearing of plates.
• Handle guest inquiries, requests, and concerns promptly and professionally.
• Uphold the football club’s standards of hospitality and professionalism at all times and follow all outlined club policies.
• Provide information about the football club, including upcoming matches, events, and facilities.

Requirements:

• Ability to follow instructions and work effectively as part of a team.
• Previous experience in a customer service or hospitality role preferred.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a fast-paced environment.
• Strong organisational skills and attention to detail.
• Enthusiasm for football and knowledge of the sport is a plus.
• Must be reliable, punctual, and able to work flexible hours, including evenings, weekends, and holidays.

Our commitment to you

At Manchester United, we recognise that our people are at the heart of our success. That’s why we offer a range of rewards designed to support your professional and personal well-being:

• 20% Discount at the Megastore
• 20% Discount at the Museum & Tours
• Free Parking
• Accrue Holiday Pay

Safeguarding statement & diversity commitment

Manchester United Limited is an Equal Opportunities Employer committed to safeguarding children and adults at risk. This role requires a Disclosure and Barring Service check. We believe in the strength of a diverse and inclusive environment, welcoming applicants from all backgrounds. Diversity, equity, and inclusion are central to our recruitment strategy.