Operations Manager – Car Parks

Summary

• Car Parking Operations Manager
• Based at Manchester Airport
• Permanent position
• Great benefits

Why MAG?

Every year, Manchester Airport connects over 30 million passengers with more than 200 destinations across the globe. As the third largest airport in the UK, Manchester is also in the top 20 airports in Europe. Part of the largest UK owned airport operator group, MAG, Manchester Airport supports over 19,000 jobs onsite and generates around £7.75bn each year for the region.

Sustainability is one of our core values, and it shapes everything we do. We’re committed to protecting the environment and supporting our local communities.  Our programmes include airport and airline decarbonisation, comprehensive education, skills and employment support and community engagement initiatives including volunteering opportunities.

At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive. You’ll also have access to some great benefits including:

• Flexible and generous company pension plan with various company contribution options (up to 10%) that you can change to suit your personal needs
• 24 days holiday plus bank holidays
• Free parking
• Subsidised public transport
• Huge range of company discounts
• 2 volunteering days per year
• Free Virtual GP service, available 24 hours a day, 7 days a week
• Care Concierge service

The role

As Car Parking Operations Manager, you will lead and inspire up to 16 Car Park Team Managers and a colleague population of nearly 300, ensuring the team are exceeding service standards and delivering excellence with drive and enthusiasm to put the customer first in a 24/7 operation. This includes, but is not limited to, the overseeing of training, development and performance management of all Car Park Operations colleagues. Other accountabilities will include:

• Management of all SLAs delivering operational performance excellence
• Set clear direction and focus for the Car Park Operations teams to ensure achievement of service performance standards
• Monitor car parks performance on a daily basis, utilising appropriate systems to analyse throughputs and demands, to aid planning and resource utilisation
• Promote a culture of continuous improvement and encourage innovation
• Manage all operational Health & Safety requirements (including risk assessments) and develop a safety focussed culture within the Car Park Operations teams
• Ensure operational resilience is maintained and Business Continuity plans are updated and maintained

What will make you successful in the role?

To be successful in this role, you will be able to demonstrate fantastic people leadership skills and experience with a real passion for motivating, developing and coaching your Team Managers. You will be operational performance and customer orientated, with an ability to work cross functionally across both business-as-usual and project workstreams. A natural problem solver, you will work well in a fast paced operations based environment with a sound commercial awareness.