Integration Support Analyst

About the job

We’re looking for an Integration Support Analyst to join our Go-To-Market community and provide technical support for the 200+ partners using AT Connect. AT Connect enables partners to access our marketplace in real-time, providing access to our data, technology and insights in retailer tools; helping them make better decisions on vehicle sourcing, pricing, and advertising.

As an Integration Support Analyst, you’ll be the go-to expert for partners who have integrated with our platform. When they encounter issues, they’ll turn to you for answers. Through our ticketing system, you’ll investigate and diagnose technical issues, dive deep into root causes, and work towards fast, effective resolutions.

Your analytical skills will help interpret large data sets, spotting trends and uncovering underlying issues. Your insights won’t just solve immediate problems – they’ll help shape improvements across our systems, making an impact far beyond each individual query.

Customer service is also an important element of the role, as you’ll be providing clear guidance and informative updates to our partners in response to their queries. A basic understanding of RESTful APIs and SFTP will support you in assisting with partner integrations.

What we’re looking for

• Experience in a technical support role, such as second-line support—handling technical queries and service requests
• Experience conducting root cause analysis
• Strong attention to detail in communications, including spelling, grammar, and clarity
• An analytical mindset—able to break down findings and present them in a clear, accessible way
• A proactive approach to identifying and resolving technical issues
• Good prioritisation skills and the ability to manage multiple tasks effectively
• Basic understanding of RESTful APIs and SFTP

Benefits

We’re offering a salary of £28,000 – £34,000, plus an additional 10% of your salary awarded to you in shares each year. These awarded shares will become yours in yearly instalments over the next three years, and you can choose to either sell them or keep them as shares.

You’ll have 28 days holiday per year, and that’s in addition to bank holidays and half day closures on Christmas and New Year’s Eve.

That’s not all. We have employee pension contributions up to 7%, comprehensive private medical cover, enhanced family leave provisions, a car salary sacrifice scheme, share-save options, and much more.

We always want to give you the support you need and help prioritise your wellbeing, that’s why we provide access to 24/7 online GP and dentist, as well as specialist support for assisted fertility, gender dysphoria, menopause, period care plans and lots more.

On top of all that, our hybrid model, Connected Working, combines the best of both worlds – office and home working. You’ll have two fixed weekly office days for team collaboration and one more of your choice to suit your work-life balance.

Additionally, we have our remote-first periods at set times during summer and winter. During these periods, you can work remotely anywhere in the UK and from certain locations abroad.