Website NatWest
When our customers succeed, our communities succeed and our economy thrives. And we succeed as a result. Our people are the foundation that success is built on, so we help them to thrive too. Help us build deeper relationships with our customers, and make it easier for them to succeed.
Job description
Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.
This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.
Join us as a AI Innovation Product Manager
- Innovation is key to making sure our customers get the best services possible, that’s why you’ll create innovative and relevant solutions to solve customer problems
- Day-to-day, you’ll future-proof our bank through the creation, development, trial and scaling of innovative, new-to-market digital propositions, products and experiences
- Make a difference to the lives our colleagues and customers as you use innovation to make sure our workplace is an environment where everyone can feel valued and progress
What you’ll do
Your daily responsibilities will see you using customer insights to power a range of ideation, design and innovation methodologies. You’ll lead on the creation of strategy documents, funding requests, business cases and executive packs to make sure propositions link to our overall strategy.
We’ll need you to lead our innovation and strategy development to create a balanced pipeline of innovation opportunities, using human-centred design methodologies to develop ideas. Alongside this, you’ll make sure that all risks and issues are identified and escalated as necessary.
You’ll also be responsible for:
- Leading the design of our customer experiences, technologies, services and processes which deliver against the product strategies and keep our customers safe and secure
- Overseeing all aspects of delivery, enacting and role modelling Agile methodologies to quickly develop and release value to our customers
- Protecting customers and our bank through the effective identification, escalation and resolution of risks and issues to build a positive risk culture
- Managing products, resources and your team to ensure an effective budget and resource management while delivering ongoing compliance against risk and product lifecycle policies
- Promoting the adoption of new innovation and strategy methodologies and developing a culture of curiosity and innovative thinking
The skills you’ll need
To be successful in this role, you’ll need experience of delivering B2C digital solutions, features and products. As well as this you’ll demonstrate delivery in projects requiring a high degree of cross team working.
Expertise in building and delivering experiences with generative AI, including agentic AI frameworks and developing features that improve customers financial capability would be hugely beneficial.
You’ll also need:
- An in-depth background of developing a team through coaching
- The ability to influence senior audiences
- Experience of using innovation design thinking methodologies to develop innovative new products or features
- Knowledge and proficiency of delivering using agile along with experience of scaled agile framework
- Experience of strategy development, creating clear plans and recommendations from ambiguous data would be extremely valuable
To apply for this job please visit jobs.natwestgroup.com.
