Project Manager – WMS

About The Role

Are you ready to lead the charge in logistics and fulfilment? As AO’s WMS Project Manager, you’ll be at the heart of delivering complex warehouse and logistics projects, making sure our operations run smoothly and our tech delivers real value. You’ll work with business process owners, solution architects, WMS consultants, integrators and senior stakeholders to design, build and deliver solutions that make a difference. If you love a challenge, thrive in fast-paced environments and enjoy driving transformation, this is your moment to shine.

Here’s What You Can Expect To Be Doing

You’ll own and deliver multiple WMS projects, keeping scope, timelines, budgets and quality on track. You’ll manage dependencies across D365 modules and external systems, and work closely with Warehouse Managers, Operations Leaders, Supply Chain teams and IT to align deliverables with business goals. You’ll challenge requirements to enforce standardisation, facilitate cross-team communication, support change management activities, and establish governance standards for scope, RAID management and decision-making. Clear documentation, transparent reporting and alignment with PMO standards are all part of your toolkit.

A Few Things About You

• Proven experience delivering technical logistics, supply chain and/or fulfilment projects end-to-end
• Strong understanding of warehouse operations, logistics processes and workflows
• Ability to translate operational needs into structured WMS requirements
• Experience in fast-paced, retail-focused environments
• Experience in strategic transformation programmes
• Skilled at managing third-party implementers, suppliers and offshore teams
• Confident stakeholder management, communication and influencing skills
• Proactive governance, RAID management and communication abilities
• Familiarity with Agile and Waterfall delivery methods
• D365 WMS expertise: design, configuration, deployment, mobile device flows, wave templates, location directives, packing & shipping, inventory management
• Understanding of functional and technical elements (extensions, integrations, Power Platform)
• Support testing cycles (SIT, UAT) and ensure acceptance criteria reflect operational requirements
• Bonus points for knowledge of Azure DevOps, Power Apps, Power Automate, Dataverse, WCS/WES integrations, warehouse automation, and integration technologies like API, batch jobs and EDI

A Bit About Us

We’re big on appliances and electricals, REALLY big. Washing machines, fridge freezers and TVs? They’re our bread and butter. Mobiles, Airwraps and Ring doorbells? Yep, those too. If it plugs in, powers up or makes life easier, AO probably has it.

But we’re more than that… For over 25 years, trust has been at the heart of everything we do, helping us become the UK’s most trusted electrical retailer. Our customers rate us 4.9 on Trustpilot from nearly ONE MILLION reviews and more 5-star ratings than any other UK electrical retailer, because they know they can rely on us and it’s the exact same for our AOers too.

We truly believe it’s more than just a job, we genuinely care about each other and our impact on making our customers lives easier, by helping them brilliantly. Everyone here knows how their role makes a difference. Our people are our superpower, so, when it comes to finding new AOers, we know it’s about more than just a CV, it’s about what makes you, YOU.

Our Benefits

Our benefits are designed to cover the moments that matter to AOers. From health and wellness to giving back – you’ll be rewarded inside and outside of work.

• Holidays; 25 days, plus bank holidays (increasing to 27 days after 2 years with us!)
• Pension; Contribute 5% of your annual salary and we’ll do the same, giving you a little extra support for the future.
• Be a VIP at the AO Arena; we have loads of opportunities to win free tickets and pre-sale access!
• Health & wellbeing; discounted gym membership, an onsite spa and our Help @ Hand scheme giving you access to virtual GP’s, Mental Health support and much more.
• Discounts; exclusive discounts across our product range.
• Family leave; Enhanced Maternity, Paternity and Adoption leave.
• Making a difference; 2 fully paid days a year to donate your time to any charity of your choice.
• On site perks; start your day with free on site parking, grabbing a complimentary breakfast and a coffee at our subsidised in house coffee shop!

To see all our benefits and perks, visit our AO Benefits page.