NWAA Clinical Support Administrator

Band 4

Main area: Administrator

Grade: Band 4

Contract: Permanent

Hours: Part time – 30 hours per week

Job ref: 242-5283

Site: Barton Airbase

Town: Manchester

Salary: £28,392 – £31,157 Pro rata, Per annumSalary period yearly

Closing: 14/10/2026 23:59

North West Ambulance Service NHS Trust is an Equal Opportunities Employer. We are committed to providing services which embrace diversity and which promote equality of opportunity. We offer a guaranteed interview scheme for disabled applicants who meet our minimum selection criteria at each stage of the selection process. We will not tolerate discrimination on any of the following: gender, marital status, sexual orientation, race, colour, nationality, religion, age, disability, working pattern, caring responsibilities trade union activity or political beliefs-or any other grounds.

At NWAS, we are committed to creating a diverse, inclusive and anti-racist workplace where everyone feels valued and has the opportunity to thrive. Our Anti-racist Statement sets out our commitment to becoming an anti-racist organisation and ensures these principles are embedded throughout our recruitment practices.

Our workforce is currently under-represented by people from black and minority ethnic backgrounds, and we encourage applications from people of all backgrounds. By building a workforce that better reflects the diverse communities we serve, we can provide the right care, at the right time, in the right place, every time.

The Trust reserves the right to close this vacancy early if a large number of applications are received.

Due to the volume of applications received for our advertisements, we will only contact those candidates shortlisted for interview via email; we aim to do this within 4 weeks of the closing date. If you do not receive the email, it will be that you have not been shortlisting on this occasion. When applying for this position, it is essential that you read the job description and person specification fully. Please use the supporting information space to demonstrate your ability to undertake this role, drawing on your skills, knowledge and experience.

We also offers a range of excellent benefits including a pension scheme, up to 33 days Annual leave (exclusive of bank holidays), training and development opportunities, access to NHS discounts, Car Lease Scheme, Cycle to Work Scheme, NHS Mortgages and Childcare Vouchers.

Job overview

Are you an experienced and efficient administrator looking for a new opportunity?

Do you want to contribute to the delivery of high quality pre-hospital care?

Are you motivated by helping patients, colleagues and the public?

If so we are waiting to hear from you!

Main duties of the job

In collaboration with the North West Air Ambulance Charity, we are seeking a Clinical Support Administrator to support the clinical air ambulance team at our Barton and Blackpool airbases.  The post-holder will provide comprehensive administrative support to the clinical leadership team to ensure the effective delivery of the service.  This busy and varied role will involve being immersed in the clinical delivery of the air ambulance service; primary functions include undertaking rota planning and maintenance, payroll submissions, supporting clinical meetings including producing agendas and minute taking, planning and supporting clinical events and supporting clinical data returns.

Working for our organisation

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Detailed job description and main responsibilities

North West Ambulance Service NHS Trust reserve the right to close this advert earlier than the listed closing date, this in the event that a sufficient number of applications have been received.

Visa sponsorship is not possible for this role for either candidates or existing employees. This role does not meet the eligibility criteria for Skilled Worker/ Health and Care Worker visas as set out at gov.uk. Graduate visa holders should have no expectation of long-term employment through sponsorship. Additionally, your visa conditions and validity period must allow you to work in the role question and for a suitable period to allow training and execution without requiring sponsorship.

Please ensure that you have read and understood the job description and person specification before applying. 

Person specification

Qualification and Knowledge

Essential criteria

• Formal educational qualifications to the equivalent of GCSE standard including English and Maths.
• Formal qualification in Business Administration or equivalent experience.

Qualification and Knowledge

Essential criteria

• Computer literate with a broad understanding of MS Office software packages – Outlook, Word, Excel and Access.
• Knowledge of “Data Protection Act”.

Experience

Essential criteria

• Demonstrable experience working in an administrative environment.
• IT literate.

Values and Behaviours

Essential criteria

• Valid driving licence for use in the UK and access to a vehicle for work use OR the ability to travel between sites using other means within reasonable timescales.

Skills / Competencies

Essential criteria

• Effective verbal and written communication skills when dealing with colleagues and visitors.
• Understands and maintains confidentiality at all times.
• Able to organise and prioritise own workload and use own initiative to prioritise a busy workload, effectively switch between a range of activities and meet demanding deadlines.

Values and Behaviours

Essential criteria

• Smart, professional appearance.
• Persuasive, influential and assertive.
• Able to work alone and as a team player.
• Pleasant telephone manner.
• Self-motivated.
• Flexible approach to working practices; role holder will be required to have flexibility in working hours and flexibility in place of work and be able to respond flexibly to changing priorities.

Any offer of employment may be withdrawn if you knowingly withhold information, provide false or misleading information.

Should you be successful at interview stage successful candidates will receive a conditional offer of employment, this will be subject to the NHS Employment Checks Standards.

A valid right to work and identity check

Reference checks – This will cover a minimum of a three year period and will include a request for the number of days and occasions of sickness absence covering a minimum two year period. In line with equality legislation, the earliest point at which we will ask health related questions is when an offer of employment has been made. Absences related to disability may be excluded from these considerations; consideration would be given as to what would be a reasonable attendance level, based on the information available. Absences related to pregnancy, maternity and/or gender reassignment will be excluded from these considerations. Detailed information on the NHS Employment Checks Standards is available on the NHS Employers website; search ‘employment checks’.

DBS Checks – If the post is subject to DBS disclosure, a charge will be made for this disclosure.

Occupational Health – You will require satisfactory medical clearance.

Whilst not a condition of employment, all staff are encouraged to be vaccinated against COVID-19 as this remains the best lined of defence against COVID-19.

From 1^st September 2018, Section 2 of the Agenda for Change Terms and Conditions will automatically apply to the calculation of unsocial hours  for all appointments that commence in post from this date (except secondments).

If you do not have regular access to your email please contact a member of the HR Hub Team on 03451122018.