Website CO-OP LIVE
From casual workers to our senior leadership team, we are passionate about our people and culture. We proudly support the Greater Manchester Good Employment Charter as a Real Living Wage employer.
The Premium Manager is responsible for leading the delivery of exceptional food and beverage operations across Co-op Live’s premium hospitality spaces during live entertainment events.
Reporting to the Senior Premium & Events Manager, the role is responsible for ensuring every premium guest receives an outstanding hospitality experience through operational excellence, strong leadership and exceptional service standards. Working closely with culinary, logistics and operational teams, the Premium Manager will lead and develop high-performing teams while driving commercial performance, maintaining compliance and continuously enhancing the premium guest experience.
Day to Day Key Responsibilities
- Lead the delivery of premium food and beverage operations across live entertainment events at Co-op Live.
- Inspire, coach and develop high-performing hospitality teams to deliver exceptional guest experiences.
- Ensure premium hospitality areas are fully prepared and operationally ready for every event.
- Drive commercial performance through effective labour management, stock control and operational efficiency.
- Champion outstanding guest service, continuously improving the premium experience through feedback and innovation.
- Work collaboratively with Culinary, Logistics and Event Operations teams to deliver seamless events.
- Support recruitment, onboarding and the ongoing development of your team.
- Ensure compliance with food safety, health & safety, licensing and company standards.
- Use operational data and reporting to identify opportunities for continuous improvement.
- Support the delivery of special events and contribute to the continued success of Premium Hospitality at Co-op Live.
Skills, Knowledge & Expertise
Essential
- Proven experience managing premium hospitality or high-volume food and beverage operations.
- Experience leading operational teams within a stadium, arena, live events or similar fast-paced hospitality environment.
- Demonstrable experience leading, coaching and developing high-performing teams.
- Strong commercial awareness with experience managing labour, costs and operational performance.
- Excellent organisational skills with the ability to manage multiple priorities in a fast-paced environment.
- Strong communication and interpersonal skills with the ability to influence and build relationships at all levels.
- Experience using Microsoft Office, EPOS and workforce management systems.
- Good understanding of food safety, allergen management, COSHH and licensing legislation.
- Level 2 Food Safety qualification (or equivalent).
- Personal Licence holder, or willingness to obtain one.
Desirable
- Experience working within premium hospitality at a live entertainment venue, arena or stadium.
- Experience supporting venue openings or large-scale mobilisation projects.
- Knowledge of workforce scheduling systems such as Planday or similar.
- Experience using guest insight and operational data to drive continuous improvement.
- First Aid qualification.
- Knowledge of the Manchester hospitality and live entertainment market.
Why Join Us?
- Private Medical Insurance (Vitality) – including Virtual GP access and rewards
- Group Life Assurance – 4x salary paid to your nominated beneficiary
- Birthday Day Off – an extra day to celebrate
- Complimentary Meals on Shift – breakfast, lunch, fruit and hot drinks
- Employee Assistance Programme & Wellbeing Platform – including counselling support
- Employee Discounts Platform (Blackhawk) – cashback and savings across major retailers
- Company Pension Scheme
- Generous Holiday Allowance – plus bank holidays
- Career Development Opportunities – with progression across the campus
About Eastlands Venue Services Limited
Eastlands Venue Services Limited is a joint venture between City Football Group (CFG) and Oak View Group (OVG).
We deliver high-quality catering and hospitality services year-round across the Etihad Stadium and Co-op Live, supporting events for Manchester City Football Club and some of the biggest names in entertainment.
With a growing team of over 100 permanent staff and around 3,000 casual workers, through teamwork, innovation and excellence, we support 150 + live events annually.
The Etihad Campus is evolving into a world-class entertainment destination, creating exciting new opportunities – and we’d love for you to be part of our team!
To apply for this job please visit eastlandsvsl.pinpointhq.com.
