Website CO-OP LIVE
From casual workers to our senior leadership team, we are passionate about our people and culture. We proudly support the Greater Manchester Good Employment Charter as a Real Living Wage employer.
About the Venue
We connect with up to 23,500 fans per show, Co-op Live continues to attract world-class talent and events, drawing comparisons to and surpassing the world’s greatest live entertainment venues in show programming, sound, fan experience, premium hospitality, food and beverage, and more. The UK’s largest live entertainment arena is driven by a dedicated team of music and live event lovers, passionate about offering every visitor, fan, artist, and partner an unrivalled experience, before, during and after every event, as well as giving back to our local community and our planet. Partnership is at our heart, with Co-op Live excelling through meaningful alliances with the likes of naming rights partner Co-op, united by a joint vision to be the very best. The first venue in the UK for owners and operators Oak View Group (OVG), Co-op Live spearheads expansion into Europe and rest of world, a jewel in the crown of a globally renowned portfolio.
Role Purpose
We’re building a team of Casual Ticketing Assistants to help us deliver unforgettable experiences.
If you’re passionate about live entertainment, love helping people, and want to be part of something truly special, this is your chance to join the crew!
Responsibilities
In this role you’ll be answering customer enquiry emails accurately and politely with regards to events, venue information and any other relevant details via email, phone and in fan services on events nights. You’ll help with ticket queries and troubleshooting issues using Ticketmaster systems and the venue ticketing system. Alongside this, collaborating with other departments in particular Fan Experience and Front of House, you’ll be prepared to assist fans with all the right information and clear understanding of the venue, seating layouts, upcoming events, accessible seating policies and procedures.
If you love live entertainment, thrive in buzzing atmospheres, and want to be part of creating the ultimate fan experience, this role is for you!
Salary: £12.60ph
Availability:
Office Shifts: 10am – 5pm, Monday to Friday
Event Shifts: 5pm – 9/10pm, any day of the week
Knowledge, Skills and Experience
What we’re looking for:
- A passion for delivering exceptional customer service.
- Computer literate (Microsoft packages and similar).
- Strong communication & interpersonal skills.
- Detail-focused, organised, and able to multitask
- A positive team player who thrives in a buzzing, high-energy environment.
Bonus points if you have:
- Experience in a ticket office or customer service environment.
- Knowledge of ticketing systems/software.
Why join us?
At Co-op Live, our vision is to be the UK’s best music venue – for fans, for artists, for everyone. We believe that inclusivity drives creativity and innovation, and we’re committed to building a workplace that celebrates diversity.
If you’re ready to make a positive impact in live entertainment and help deliver unforgettable experiences for fans, we’d love to hear from you.
Our Inclusion Commitments
Our venue is for the fans, the artists, everyone! Attracting a diverse workforce which reflects our local community is what will make our venue the best music venue in the UK!
We understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. We are committed to creating a great place to work amplifying voices from all different backgrounds. There is something for everyone at Co-op Live, come and get involved.
If you do require any additional support or reasonable adjustments to support your application, please let us know and we will work with you to ensure you have everything you need. We will consider applications from all candidates who are able to demonstrate the required skills necessary to fulfil the role.
Employee Screening and Eligibility to Work
We recognise the importance of safeguarding, dependent on role you may be required to undertake a Disclosure and Barring Service Check, details of which will be shared with you at interview.
If successful in your application, you will be required to provide eligibility to work evidence in line with the ‘Eligibility to Work in the UK’ requirements.
Need help finding the right job?
To apply for this job please visit careers-ovguk.icims.com.
