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From casual workers to our senior leadership team, we are passionate about our people and culture. We proudly support the Greater Manchester Good Employment Charter as a Real Living Wage employer.
Working closely with operational, culinary and events teams, you will ensure events are delivered to the highest standards, providing outstanding guest experiences while maintaining strong operational control and team engagement.
Key Responsibilities
Lead the planning and delivery of food and beverage operations across conferences, exhibitions, banquets, corporate hospitality, private events and premium experiences. You will be responsible for ensuring events are delivered safely, efficiently and in line with company standards, while coordinating staffing, room set-ups, service delivery, stock requirements and event logistics. Working closely with conference and events teams, chefs and operational stakeholders, you will help deliver seamless guest experiences and identify opportunities to continuously improve operational performance through event reviews, guest feedback and team debriefs.
Team Leadership & Development
Lead, motivate and support Supervisors and front-line team members, creating a positive, inclusive and high-performing team culture. You will provide on-the-job coaching, support the development of hospitality talent and ensure teams are engaged, prepared and operationally ready for every event. Through strong leadership and clear communication, you will promote accountability, collaboration and a commitment to exceptional service standards.
Commercial & Operational Performance
Support the achievement of departmental objectives through effective labour planning, stock control and cost management. You will drive revenue opportunities through excellent service delivery, product knowledge and upselling, while monitoring operational performance and identifying opportunities to improve efficiency and service standards. Using operational insight and feedback, you will contribute to the ongoing success and profitability of the business.
Guest Experience
Deliver exceptional guest experiences across all premium hospitality and special event operations, ensuring guests receive professional, engaging and memorable service at every touchpoint. You will build positive relationships with clients, guests and internal stakeholders, respond to operational challenges in a solution-focused manner and maintain consistently high presentation and service standards that reflect the quality of the venue.
Collaboration & Stakeholder Management
Build strong working relationships with conference and events teams, culinary teams, venue operations and other key stakeholders to ensure the successful delivery of events and hospitality experiences. You will work collaboratively across departments, contribute to operational planning and support a culture of continuous improvement, helping to deliver consistent standards and shared success across the business.
Skills, Knowledge & Expertise
- Experience managing hospitality, conference and event operations within a hotel, venue, stadium, arena or similar environment.
- Experience leading teams within a fast-paced hospitality setting.
- Strong organisational skills with the ability to manage multiple priorities and events simultaneously.
- Excellent communication and stakeholder management skills.
- Commercial awareness and understanding of labour, stock and operational costs.
- Knowledge of food safety, allergen management and licensing requirements.
- Food Hygiene qualification.
- Proficient in Microsoft Office and workforce management systems.
- Experience working within premium hospitality or VIP environments.
- Experience within a stadium, arena, conference centre or live entertainment venue.
- Personal Licence holder or willingness to obtain one.
- Experience supporting large-scale events, banqueting or corporate hospitality operations.
Job Benefits
- Private Medical Insurance (Vitality) – including Virtual GP access and rewards
- Group Life Assurance – 4x salary paid to your nominated beneficiary
- Birthday Day Off – an extra day to celebrate
- Complimentary Meals on Shift – breakfast, lunch, fruit and hot drinks
- Employee Assistance Programme & Wellbeing Platform – including counselling support
- Employee Discounts Platform (Blackhawk) – cashback and savings across major retailers
- Company Pension Scheme
- Generous Holiday Allowance – plus bank holidays
- Career Development Opportunities – with progression across the campus
About Eastlands Venue Services Limited
To apply for this job please visit eastlandsvsl.pinpointhq.com.
