fbpx
Hilton Hotel

Hilton

Here at Hilton, our thing is hospitality and maybe it’s yours too. Hilton offers you the freedom and flexibility of finding that one thing that you can turn into an exciting career.

Executive Head Housekeeper

  • Job type Full Time
  • Date posted 6 June 2024
  • Expiration date 25 June 2024
  • Location City Centre
  • Salary £42,000 per year

Share this Job

  • Full Time
  • City Centre
  • 42000 GBP / Year

Website Hilton

Here at Hilton, our thing is hospitality and maybe it’s yours too. Hilton offers you the freedom and flexibility of finding that one thing that you can turn into an exciting career.

JOB DESCRIPTION

WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD’S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE – No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

A WORLD OF REWARDS

  • Yearly rate of up to £42,000 plus Bonus 
  • Smart uniform provided and laundered
  • Free and healthy meals when on duty
  • Complimentary access to wellness facilities, featuring a pool, gym, sauna and steam room
  • Team events and initiatives such as cinema visits or staff parties, team treats and wellness days
  • Grow your Career
  • Personal Development programmes designed to support you at every step of your career
  • A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
  • Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
  • Team Member Referral Program
  • Peoples pension with employers contribution
  • High street discounts: with Perks at Work
  • Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
  • Discounted dental and health cover
  • Guest Experience Day after successfully passing probation

What will I be doing?

  • Oversee housekeeping operations
  • Oversee Laundry Operations
  • Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement
  • Operate within departmental budgets through effective stock and cost controls and well managed schedules
  • Set departmental targets and objectives, work schedules, budgets, and policies and procedures
  • Inspect, regularly, all fixtures, fittings, and appliances to ensure compliance to standards and take action as necessary to conform to standard
  • Monitor the appearance, standards and performance of the Housekeeping/Laundry Team with an emphasis on training and teamwork
  • Ensure team members have an up-to-date knowledge of all room categories and amenities
  • Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
  • Ensure staffing levels cover business demands
  • Ensure ongoing training
  • Ensure communication meetings are conducted and post-meeting minutes generated
  • Manage staff performance issues in compliance with company policies and procedures
  • Recruit, manage, train and develop the Housekeeping/Laundry team
  • Competent in property management systems
  • Assist other departments wherever necessary

What are we looking for?

  • Housekeeping/laundry experience in the hotel/leisure/retail sector in a managerial or supervisory capacity
  • A successful track record of managing a large team
  • A high school certificate or equivalent
  • High level of commercial awareness and cost control capabilities
  • Previous experience of managing a department and Profit and Loss account
  • Excellent leadership, interpersonal and communication skills
  • Committed to delivering high levels of customer service
  • Ability to work under pressure
  • IT proficiency
  • Excellent grooming standards
  • Flexibility to respond to a range of different work situations
  • Proficiency, at an intermediate level, with computers and computer programs, including Microsoft Office
  • Strong organizational, budget management, and problem solving skills
  • Strong communication skills
  • A passion for delivering exceptional levels of guest service

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.  That’s why at Hilton, Every Job Makes the Stay.

To apply for this job please visit www.jobsinmcr.co.uk.

  • Job type Full Time
  • Date posted 6 June 2024
  • Expiration date 25 June 2024
  • Location City Centre
  • Salary £42,000 per year

Share this Job

Load more listings
JIM - Jobs in Manchester
Processing...
Thank you! Your subscription has been confirmed. You'll hear from us soon.
Subscribe to our regular update of new jobs added so you never miss out.
ErrorHere