Training Manager – Property Management (18 Month FTC) – Lloyds Living

Job description

Role Purpose 

To lead the coordination and delivery of the LLPM learning programme, ensuring the business has the capability required to deliver safe, compliant and high-quality property management at scale.

The role is accountable for identifying capability gaps, defining and maintaining an outcome-led learning plan, and ensuring learning is aligned to Lloyds Living’s operating model, culture and performance standards, with a focus on embedding capability.

Acting as the integration point between LLPM, the Skills Development team and external providers, the role ensures learning is:

• Designed around real operational needs.
• Embedded into day-to-day ways of working.
• Driving measurable improvements in performance, control and customer outcomes.
• Success is defined by the impact on how the business performs and the consistency of delivery, not the volume of training delivered.

Key Accountabilities 

• Learning Planning & Oversight
• Define and maintain a prioritised LLPM learning plan, aligned to:
• Business priorities (e.g. mobilisation, performance, scale-up)
• Regulatory and control requirements
• Operational performance and risk indicators

Ensure learning activity is:

• Outcome-focused and clearly sequenced
• Regularly reviewed and updated in line with business need
• Capability Assessment & Gap Identification

Partner with LLPM, Portfolio, Mobilisation and Risk teams to:

• Identify capability and performance gaps
• Translate audit findings, incidents and performance trends into clear learning requirements

Focus on root cause to ensure interventions are:

• Targeted
• Effective
• Aligned to business priorities

Learning Design & Delivery Coordination 

Work in partnership with the Skills team to:

• Oversee end-to-end learning solutions
• Ensure high-quality, standardised delivery
• Maintain clear oversight of scope, priorities, and re-prioritisation

Manage external providers to:

• Deliver specialist learning where required
• Ensure outputs are practical, relevant and aligned to Lloyds Living standards

Coordinate rollout across LLPM to ensure:

• Clear ownership
• Timely delivery
• Consistent execution

Embedding Learning in the Business 

Ensure learning is effectively cascaded and embedded across all relevant teams and support leaders to:

• Reinforce learning through team routines
• Hold colleagues to account for application
• Align learning to day-to-day operational delivery, not standalone activity

Governance & Control Alignment

• Accountable for ensuring all learning activity aligns to Lloyds Living’s governance framework and control environment, supporting consistent and disciplined execution across the business.

Embed learning that reflects how the business operates, including:

• Decision-making and escalation protocols
• Effective use of governance forums (e.g. Ops Oversight, Risk, SLT)
• Evidence, audit trail and record-keeping requirements

Ensure learning reinforces:

• Where control points exist and how they are applied in practice
• The importance of control discipline and consistent execution
• Clear ownership of decisions and outcomes

Challenge and shape learning outputs to ensure they reflect:

• Real operational risks
• Actual decision points and accountabilities

Monitoring, Reporting & Continuous Improvement 

Accountable for tracking the delivery and impact of the LLPM learning programme, ensuring it remains aligned to business performance and risk priorities.

Track:

• Delivery against plan
• Coverage across teams and roles
• Alignment to key business risks

Assess effectiveness through:

• Operational performance trends
• Audit and assurance outcomes
• Feedback from stakeholder

Translate insight into action by:

• Identifying capability gaps and root causes
• Triggering targeted learning interventions
• Adjusting prioritisation and sequencing of delivery

Maintain continuous improvement by:

• Updating content and approach in line with emerging risks and business needs
• Ensuring learning remains practical, relevant and outcome-focused

Key Relationships

• Skills Development  Team – design authority and delivery partner
• LLPM, Portfolio & Mobilisation Teams – core stakeholders and users
• Risk & Assurance – input on audit findings and regulatory priorities
• External Providers – specialist learning delivery

Skills, Knowledge & Experience 

Strong background in property management / lettings / property operations, with clear understanding of:

• Residential property operations (repairs, compliance, tenancy management)
• Working with managing agents and contractors
• Delivery within a regulated or controlled environment
• Proven experience in learning, training or capability development, including:
• Working with internal learning (Skills) teams or L&D functions
• Translating business needs into practical learning outputs
• Coordinating programmes or projects across multiple stakeholders
• Identifying capability gaps and implementing structured solutions

Desirable

• Experience in formal L&D, training coordination or capability roles
• Exposure to regulatory environments (e.g. H&S, compliance, customer outcomes)
• Familiarity with property compliance frameworks (e.g. Building Safety, CDM, safety standards)

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 28 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies