Airport Support Manager

Summary

• Airport Support Team Manager
• Based at Manchester Airport
• £41,380 per annum (inclusive of 17.5% shift allowance)
• Permanent Positions – Full Time Hours (42hrs)
• 4 on 4 off shift pattern (days and nights, covering a 24/7 operation – including weekends and bank holidays)

Why MAG?

Every year, Manchester Airport connects over 28 million passengers with more than 200 destinations across the globe. As the fourth largest airport in the UK, Manchester is also in the top 20 airports in Europe. Part of the largest UK owned airport operator group, MAG, Manchester Airport supports over 19,000 jobs onsite and generates around £7.75bn each year for the region.

At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive. You’ll also have access to some great benefits including:

• 6% company contribution pension
• Free parking
• Subsidised public transport
• Huge range of company discounts

The role

As an Airport Support Team Manager, you will lead a team of Support Operatives, providing a range of duties across our baggage, landside, terminal and airfield operation. You will:

• Deploy resources in accordance with pre-determined plans, or dynamically on the day as required by the airport operation, driving the performance and productivity of the team, whilst ensuring service standards and the health, safety and well-being of colleagues and customers is maintained at all times.
• Oversee employee relations matters of your team and undertake Colleague Achievement Reviews and Colleague briefings to ensure the team remain fully engaged and colleagues perform at their best.
• Recording and reporting operational information concerning the deployment, productivity and effectiveness of the team
• Participating in operational coordination meetings, alongside operational duty managers and the Incident Management Team.
• Working in partnership and alongside both MAG and 3rd party colleagues.

What will make you successful in the role?

Successful candidates will be provided with relevant airport operational training.

• Proven experience of leading and managing a large team in a service delivery environment.
• People management skills, including the ability to inspire others to contribute their best.
• Excellent communication skills with the ability to give clear direction and constructive feedback, developing two-way communication.
• Good level of analytical skills and the ability to effectively forward plan, to ensure we consistently deliver exceptional service to all guests.
• Communicate in a way that instils pride and bring an air of enthusiasm that encourages attention to detail resulting in a job well done.
• First class customer service skills – able to demonstrate experience of building effective, lasting professional relationships with customers.
• Investigatory and report writing skills, able to decipher a sequence of events or circumstances and report on any findings.
• Experience of dealing with HR issues to include performance, grievances and disciplinary.
• Hold a full UK driving licence.
• Prepared to work in all weather conditions
• Previous airport operations experience would be advantageous