Business Analyst

Summary

Based at Manchester Airport (2 days per week onsite)

Permanent role

Also open to East Midlands Airport (EMA)

Why MAG?

Every year, Manchester Airport connects over 30 million passengers to more than 200 destinations worldwide. As the third largest airport in the UK, and part of the largest UK-owned airport group, MAG plays a critical role in the region – supporting over 19,000 jobs and contributing around £7.75bn annually.

We’re continuing to invest in platforms like ServiceNow, but like most organisations, the challenge isn’t just the technology – it’s how consistently and effectively it’s used across different parts of the business.

That’s where this role comes in.

You won’t be working in a single lane or a neatly defined domain. ServiceNow touches multiple areas – IT, HR, operations – and the work reflects that. The value comes from understanding how those pieces connect, not just documenting them individually.

Alongside that, you’ll have access to a strong benefits package including a generous pension (up to 10% contribution), 24 days holiday plus bank holidays, free parking, subsidised public transport, a wide range of discounts, wellbeing support and volunteering days.

The role

We’re looking for a Business Analyst to work across our ServiceNow platform, supporting delivery across multiple domains.

This isn’t a role for someone who just maps processes and writes requirements.

You’ll be working closely with stakeholders to understand real problems, challenge assumptions, and help shape solutions that actually work in practice — not just on paper.

The environment is varied. You might be working with IT teams one week, HR or operational teams the next. Being able to adapt quickly, pick up context, and connect the dots is a big part of the role.

What you’ll be doing

You’ll spend a lot of time engaging with stakeholders, understanding what they’re trying to achieve and helping translate that into something clear and actionable for delivery teams.

You’ll work closely with Product Owners, engineers and architects to shape requirements that are grounded in how the platform actually works.

You’ll look beyond individual requests — understanding how changes impact other areas, and helping avoid duplication or disconnected solutions.

You’ll also play a role in improving how work is defined and delivered, keeping things focused on outcomes rather than just activity.

Desirable

Previous experience working with ServiceNow

Experience in complex or multi-site organisations

Exposure to Agile delivery environments

Interview process

A short initial call, followed by a more in-depth conversation including some scenario-based discussion.

Equal Opportunities & Reasonable Adjustments

We’re building something brilliant at MAG: a diverse team of Journey Makers who want to make a difference. We’re on a mission to be number one in our industry, and that takes talent in all its forms.

Even if you don’t meet every requirement, we’d still encourage you to apply — what matters most is what you bring.

We’re proud to be a Disability Confident employer. If you need any adjustments during the process, just let us know – we’ll support you.

At MAG, every journey matters. Our colleague communities include Women’s Network, Embrace (Race & Ethnicity), Fly with Pride (LGBTQIA+), Mind Matters (Mental Health), PACT (Parents & Carers), RespectABILITY (Disability & Neurodiversity), and the CAVU Global ID&E Affinity Group.