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MAG

MAG owns and operates Manchester, London Stansted and East Midlands Airports. Every day, we strive to improve customer journeys and connect people and goods with the world.

Customer Service Agent – Commercial

  • Job type Full Time
  • Date posted 3 June 2024
  • Expiration date 30 June 2024
  • Location Manchester Airport

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Website MAG

MAG owns and operates Manchester, London Stansted and East Midlands Airports. Every day, we strive to improve customer journeys and connect people and goods with the world.

Summary

Customer Service Agent

Manchester Airport / Hybrid

Full Time

Why CAVU?

For airports, for partners, for people. We are CAVU.

Formed from the union of MAGO, MAG USA and our network of direct-to-consumer brands – who together drive market leading passenger spend for airports across the world – we have combined our resources to address evolving passenger needs today and exceed them as we move forward into tomorrow.

From our revenue accelerating single platform technology, Propel, through to our world class hospitality venues including Hangar, 1903 and Escape Lounges – our solutions make travel more seamless and enjoyable for passengers and more profitable for our clients and partners.

Our name is taken from the aviation, meteorology term, ‘Ceiling and Visibility Unlimited’, which designates the perfect flying condition.

More than just a name, CAVU is our mindset. It represents all that we stand for. Our proud aviation heritage, our drive to push boundaries, and the very essence of what we do: creating seamless, enjoyable travel experiences for airport passengers.

Together, we can reach new heights. Together, we are CAVU

The role

We take pride in our customer-centric approach and strive to deliver the best experience to each individual who interacts with our brand. As a Customer Service Agent, you will play a crucial role in maintaining our reputation for outstanding customer support.

  • Respond  to customer inquiries via phone, email, live chat, and social media platforms with a high level of professionalism, empathy, and patience.
  •  Address customer concerns, answer product-related questions, and resolve issues in a timely and effective manner.
  • Take ownership of customer issues and follow through to ensure satisfactory resolution. Escalate complex or unresolved issues to the appropriate department while maintaining ownership and communication with the customer.
  • Develop a comprehensive understanding of our products/services to offer accurate information and solutions to customers.
  • Gather customer feedback, suggestions, and complaints to relay valuable insights to the management team. Collaborate with the team to identify areas for improvement and contribute to enhancing our customer experience.
  • Maintain detailed records of customer interactions, inquiries, complaints, and actions taken to ensure a seamless handover of cases to other teams, if necessary.
  • Collaborate with with the wider teams

About You

  • Proven experience in a customer service or sales support role preferred.
  • Excellent communication skills, both verbal and written, with a persuasive and empathetic approach
  • Strong problem-solving skills with a solution-oriented mindset.
  • Be able to work independently with minimal supervision.
  • Proficiency in using customer support software and CRM systems..
  • Customer-focused attitude and a passion for delivering exceptional service.

What’s in it for you / perks

As well as the below perks we offer a hybrid working model where typically, you will be in the office a couple of days a week.

 

  • 25 Days Holiday, with the option to buy up to 10 more
  • 10% Company Pension
  • Annual Bonus Scheme
  • 2 Weeks Work From Anywhere
  • MediCash Programme
  • On Site Gym
  • A Host of Flexible Benefits & Discounts

EDI and CAVU

We are an equal opportunities employer. At CAVU we know that diverse teams are more likely to have greater innovation, creativity and understand of our customer needs.  These are many of the things we are passionate about at CAVU.

Did you know that some demographics may be less likely to apply to job adverts than others?  For example, women are likely to apply only if they fit all of the skills listed.  If you’re reading this and perhaps don’t tick every skill then please still make yourself known to CAVU.  We’d love to hear from you.

We also want to ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, therefore please contact us to request assistance.

Sound Interesting?  Please apply via the link

To apply for this job please visit www.jobsinmcr.co.uk.

  • Job type Full Time
  • Date posted 3 June 2024
  • Expiration date 30 June 2024
  • Location Manchester Airport

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