Website MAG
MAG owns and operates Manchester, London Stansted and East Midlands Airports. Every day, we strive to improve customer journeys and connect people and goods with the world.
Summary
Customer Service Advisor ( 6 Month FTC )
Manchester Airport / Hybrid
Permanent
What’s the role?
We want a individual to come in and provide excellent customer service to our customers and clients across several different channels that include emails, live chat support, reviews, and social media.
This includes assisting with investigations and responding to customer feedback within agreed service level standards.
CAVU distribution channels include airport car parking, airport transfers, airport lounges and other products under acquisition.
What’s in it for you?
This is a fantastic opportunity to come in and be at the forefront of CAVU’S customer service and leave a lasting impression on our customers. You will come in and be part of a supportive team who will help you settle and grow into the role.
About CAVU
For airports, for partners, for people. We are CAVU.
Formed from the union of MAGO, MAG USA and our network of direct-to-consumer brands – who together drive market leading passenger spend for airports across the world – we have combined our resources to address evolving passenger needs today and exceed them as we move forward into tomorrow.
From our revenue accelerating single platform technology, Propel, through to our world class hospitality venues including Hangar, 1903 and Escape Lounges – our solutions make travel more seamless and enjoyable for passengers and more profitable for our clients and partners.
Our name is taken from the aviation, meteorology term, ‘Ceiling and Visibility Unlimited’, which designates the perfect flying condition.
More than just a name, CAVU is our mindset. It represents all that we stand for. Our proud aviation heritage, our drive to push boundaries, and the very essence of what we do: creating seamless, enjoyable travel experiences for airport passengers.Together, we can reach new heights. Together, we are CAVU
About you / The Role
- Answering questions, queries, complaints, reviews via email, live chat, social media.
- Assisting the team and with admin related tasks
- Investigating customer feedback where required through liaison with different service providers, to ensure appropriate responses can be given using all relevant facts.
- Responding where required to customers through verbal and/or written communication to ensure specific and appropriate responses can be given to the customer, seeking advice and support from stakeholders as appropriate
- Providing ad hoc reports using Feedback and other Customer related data as required by the Business, to be used for project related work.
- Gaining continuous understanding of service provider operations.
- Communicate and coordinate with internal departments.
- Follow up on customer interactions.
- Provide feedback on the efficiency of the customer service process.
- Assist with other team activities focussed on building knowledge and action around customer needs within the business.
The Perks ( Pro Rated )
25 Days Holiday, with the option to buy up to 10 more, plus 4 flexible bank holidays
10% Company Pension
Annual Bonus Scheme (as above, per grade)
MediCash Programme
On Site Gym
A Host of Flexible Benefits & Discounts
EDI at CAVU
We are an equal opportunities employer. We do not discriminate based on religion, race, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
Did you know that some demographics may be less likely to apply to job adverts than others? For example, women are likely to apply only if they fit all of the skills listed. If you’re reading this and perhaps don’t tick every skill then please still make yourself known to CAVU. We’d love to hear from you.
We also want to ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, therefore please contact us to request assistance.
Are you ready to reach new heights? Please apply via the link.
We are an equal opportunities employer. We do not discriminate based on religion, race, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
Did you know that some demographics may be less likely to apply to job adverts than others? For example, women are likely to apply only if they fit all of the skills listed. If you’re reading this and perhaps don’t tick every skill then please still make yourself known to CAVU. We’d love to hear from you.
We also want to ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, therefore please contact us to request assistance.
Are you ready to reach new heights? Please apply via the link.
To apply for this job please visit www.jobsinmcr.co.uk.
