Head of Landside Operations

Summary

• Head of Landside Operations
• Based at Manchester Airport
• Permanent position
• Competitive salary, bonus scheme and great benefits

Why MAG?

Every year, Manchester Airport connects over 30 million passengers with more than 200 destinations across the globe. As the third largest airport in the UK, Manchester is also in the top 20 airports in Europe. Part of the largest UK owned airport operator group, MAG, Manchester Airport supports over 19,000 jobs onsite and generates around £7.75bn each year for the region.

Sustainability is one of our core values, and it shapes everything we do. We’re committed to protecting the environment and supporting our local communities.  Our programmes include airport and airline decarbonisation, comprehensive education, skills and employment support and community engagement initiatives including volunteering opportunities.

At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive. You’ll also have access to some great benefits including:

• Bonus scheme 
• 10% company contribution pension 
• Car allowance 
• Private medical scheme 
• 25 days holiday plus bank holidays 
• Free parking 
• Subsidised public transport 
• Huge range of company discounts 
• 2 volunteering days per year 
• Free Virtual GP service, available 24 hours a day, 7 days a week 
• Care Concierge service  

The role

In this role you’ll lead the delivery of service for Manchester Airports landside operation, including forecourt management, traffic management, call centre operations and 3rd party stakeholder relations (e.g. MCC, National Highways, Network Rail, Hackney Carriages, Metrolink and Surface Transport operators). You’ll contribute to the development of the long-term strategy for the business, in particular landside operations asset, technology and product development, and lead the operation, development and continuous improvement across the Landside operation. You’ll also ensure all aspects of the Landside operation are carried out safely, efficiently and in a way that proactively improves performance & the customer experience, whilst providing input into the Planning & Insights team in order to support the development of landside operational planning.

What will make you successful in the role?

We are looking for someone with experience of leading large teams and managing disruption and incident recovery in a busy and high pressure environment. You’ll be a strong communicator with experience dealing with external stakeholders, including regulatory and commercial. You’ll also have experience identifying and creating key data, analysing trends and performance accordingly and putting in place appropriate measures and plans to manage performance and guest experience.

Equal Opportunities & Reasonable Adjustments

At MAG we believe in the importance of diversity & inclusion for all. We are committed to creating a workforce that is reflective of our society. As such we welcome applications from candidates from all backgrounds.

We’re also committed to well-being with a focus on mental health and supporting colleagues from underrepresented groups through our Colleague Resource Groups.

As a Disability Confident employer we are committed to creating an environment where candidates and employees can perform at their optimum. Please let us know if we can provide you with any reasonable adjustments to aid your application or interview process.

You can contact the team by emailing HR.Recruitment@MAGAirports.com

Our Colleague Resource Groups include: Women’s Network, Embrace – Race & Ethnicity Group, Fly With Pride (LGBTQIA+), Mental Health, Parent & Carers, Disabilities including neurodiversity