Head of System Operations

• Based at Manchester Airport
• Permanent
• Hybrid working
• We are proud to be a diverse employer, and we welcome candidates from all backgrounds

Manchester Airport Group
At MAG we provide the airport facilities and travel services that people need to connect with the world. As the largest UK owned airport operator, we serve over 60 million passengers a year from Manchester, London Stansted, and East Midlands Airports. With over 270 destinations across the globe, our businesses not only bring people together but also support the prosperity of the regions in which we operate. Sustainability is one of our core values, and it shapes everything we do. We’re committed to protecting the environment and supporting our local communities.  Our programmes include airport and airline decarbonisation, comprehensive education, skills and employment support and community engagement initiatives including volunteering opportunities. At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive. You’ll also have access to some great benefits including:

• Bonus scheme
• 10% company contribution pension
• Car allowance
• Private medical scheme
• 25 days holiday plus bank holidays
• Free parking
• Subsidised public transport
• Huge range of company discounts
• 2 volunteering days per year
• Free Virtual GP service, available 24 hours a day, 7 days a week
• Care Concierge service

The Role
As the Head of Systems Operations at MAG, you will form an integral part of the Technology function by developing, leading and managing the day-to-day operations of the airport’s information technology systems, to enable service excellence and support the achievement of MAG business objectives.
This includes overseeing the service operations, integrations and optimization of key systems such as SAP and other critical applications. Your responsibilities extend to Service Level Management, Stakeholder Management, Application Support, and Technology Service Management, ensuring the seamless operation of systems crucial to the safety, security, and efficiency of airport operations.
You will play a key role in leading and mentoring a team of subject matter experts, to provide clarity and direction on the strategy whilst working closely with Product teams on current system constraints and issues in order to feed into technical roadmaps and improvement initiatives.

What will make you successful in this role?
You’ll have proven experience in a senior IT leadership role within the aviation industry or a comparable complex operational environment, with expertise in Service Level Management, Stakeholder Management, Application Support and Technology Service Management. You’ll have a strong knowledge of airport operations, or similar large scale operational IT infrastructure and key systems such as SAP. You’ll have the ability to manage complex projects and deliver results on time and within budget, with an in-depth understanding of cybersecurity principles and risk management. Relevant certifications such as ITIL, SAP certifications would be desirable.

Equal Opportunities & Reasonable Adjustments

At MAG we believe in the importance of diversity & inclusion for all. We are committed to creating a workforce that is reflective of our society. As such we welcome applications from candidates from all backgrounds.

We’re also committed to well-being with a focus on mental health and supporting colleagues from underrepresented groups through our Colleague Resource Groups.

As a Disability Confident employer we are committed to creating an environment where candidates and employees can perform at their optimum. Please let us know if we can provide you with any reasonable adjustments to aid your application or interview process.

You can contact the team by emailing HR.Recruitment@MAGAirports.com

Our Colleague Resource Groups include: Women’s Network, Embrace – Race & Ethnicity Group, Fly With Pride (LGBTQIA+), Mental Health, Parent & Carers, Disabilities including neurodiversity