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MAG

MAG owns and operates Manchester, London Stansted and East Midlands Airports. Every day, we strive to improve customer journeys and connect people and goods with the world.

Pass & Permits Office Administrator

  • Job type Full Time
  • Date posted 10 July 2024
  • Expiration date 31 July 2024
  • Location Manchester Airport

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Website MAG

MAG owns and operates Manchester, London Stansted and East Midlands Airports. Every day, we strive to improve customer journeys and connect people and goods with the world.

Summary

•    Pass & Permits Office Administrator
•    Based at Manchester Airport
•    Permanent role
•    Shift pattern, average 40 hours per week on a shift basis.
•    Competitive salary & benefits

Why MAG?

At MAG we provide the airport facilities and travel services that people need to connect with the world. As the largest UK owned airport operator, we serve over 60 million passengers a year from Manchester, London Stansted, and East Midlands Airports. With over 270 destinations across the globe, our businesses not only bring people together but also support the prosperity of the regions in which we operate.

Sustainability is one of our core values, and it shapes everything we do. We’re committed to protecting the environment and supporting our local communities. Our programmes include airport and airline decarbonisation, comprehensive education, skills and employment support and community engagement initiatives including volunteering opportunities.

At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive.

You’ll also have access to some great benefits including:

•   Flexible and generous company pension plan with various company contribution options (up to 10%) that you can change to suit your personal needs.
•    20 days holiday plus bank holidays (BH) rising to 24 days plus B H after 5 years.
•    Free parking on site whilst working.
•    Subsidised public transport
•    Huge range of company discounts
•    Free Virtual GP service, available 24 hours a day, 7 days a week
•    Care Concierge service.
•    Two volunteering days per year

The role

In this exciting role you will review, audit, approve, process, and issue Airport Identity Card applications in line with the requirements of the UK National Aviation Security Programme. Additionally, the role includes reviewing, auditing, and approving MAN Car Park, and Hackney Licence permit applications in line with MAG operating procedures. The role also involves triaging queries and requests, resolving them at the first point where possible, and escalating to relevant colleagues for resolution as appropriate, whilst maintaining ownership. The goal is to deliver high-quality first point customer query resolution (by any method) and administration.

What will make you successful in the role?

The successful candidate must have a comprehensive understanding of the scope of service of the ID Centre, Compliance, and wider business areas across the Airport and MAG. Attention to detail and accuracy skills are an essential requirement for this role along with a passion for delivering an exceptional customer experience in a regulated customer facing role. They must also be aware of when and how to escalate queries and requests. The role is defined by set standards and practices, and supervision may not always be available for reference. The job holder is expected to make day-to-day decisions independently.

Due to the nature of this role, the successful candidate must have lived in the UK for the past 3 years and be able to obtain a 5-year history check.

Equal Opportunities & Reasonable Adjustments

At MAG we believe in the importance of diversity & inclusion for all. We are committed to creating a workforce that is reflective of our society. As such we welcome applications from candidates from all backgrounds.

We’re also committed to well-being with a focus on mental health and supporting colleagues from underrepresented groups through our Colleague Resource Groups.

As a Disability Confident employer we are committed to creating an environment where candidates and employees can perform at their optimum. Please let us know if we can provide you with any reasonable adjustments to aid your application or interview process.

You can contact the team by emailing HR.Recruitment@MAGAirports.com

Our Colleague Resource Groups include: Women’s Network, Embrace – Race & Ethnicity Group, Fly With Pride (LGBTQIA+), Mental Health, Parent & Carers, Disabilities including neurodiversity

To apply for this job please visit www.jobsinmcr.co.uk.

  • Job type Full Time
  • Date posted 10 July 2024
  • Expiration date 31 July 2024
  • Location Manchester Airport

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