Security Performance Improvement Lead

Summary

• Security Performance Improvement Lead
• Based at Manchester Airport
• Permanent, Full Time (5 in 3 off, either early or late shift)
• £35,975.64 per annum inclsuive of 17.5% shift allowance

About MAG

Every year, Manchester Airport connects over 30 million passengers with more than 200 destinations across the globe. As the third largest airport in the UK, Manchester is also in the top 20 airports in Europe. Part of the largest UK owned airport operator group, MAG, Manchester Airport supports over 19,000 jobs onsite and generates around £7.75bn each year for the region.

Sustainability is one of our core values, and it shapes everything we do. We’re committed to protecting the environment and supporting our local communities.  Our programmes include airport and airline decarbonisation, comprehensive education, skills and employment support and community engagement initiatives including volunteering opportunities.
At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive.

You’ll also have access to some great benefits including:

• Flexible and generous company pension plan with various company contribution options (up to 10%) that you can change to suit your personal needs
• 24 days holiday plus bank holidays
• Free parking
• Subsidised public transport
• Huge range of company discounts
• 2 volunteering days per year
• Free Virtual GP service, available 24 hours a day, 7 days a week
• Care Concierge service

About the Role

As a Security Performance Improvement Lead (SPIL), you will be responsible for supporting the performance of passenger security operations. This is a critical role in ensuring the passenger security hall operates in full compliance with regulatory requirements and MAG standards.
This position focuses on driving continuous improvement and delivering exceptional service across all areas of passenger security operations.

This includes but is not limited to: 

• Manage performance across security areas including front-of-house, matrix room and security lanes
• Conduct equipment checks and monitor compliance and behaviours across Aviation Security Officers
• Analyse data to identify root causes and drive continuous improvement across performance, SOP and equipment
• Resolve escalated threat detection issues and respond to security breaches, incidents and emergencies, taking any necessary corrective action
• Support people management processes, including return-to-work, absence, training, and compliance records
• Support on all aspects of compliance audits, ensuring adherence to CAA regulations
• Deputise for the Security Lane Performance Manager as requested
• Promote and lead a strong heath & safety culture across security operations

What will make you successful?

The successful candidate will have proven experience in leading and managing teams in complex service delivery environments, as well as driving operational improvements and managing projects. They will have excellent communication skills across business areas and stakeholders with the ability to give clear direction to others. The ideal candidate will be a forward and analytical thinker, able to decipher events, analyse performance data, and report on investigations carried out in order to influence performance improvement projects.

Due to the nature of this role candidates must have resided in the UK for the past 3 years.

Equal Opportunities & Reasonable Adjustments

We’re building something brilliant at MAG: a diverse team of Journey Makers who share our values and want to make a difference. We’re on a mission to be number one in our industry, and that takes talent in all its forms. With so many exciting roles across our airports and businesses, there’s space for your unique strengths to shine.

Whether this is your first role or your next big step, we want to hear from you – even if you don’t think you tick every box. What matters most is what you bring.

We’re proud to be a Disability Confident employer. If you need any adjustments to support your application or interview, just let us know. We’re committed to helping you perform at your best.

At MAG, every journey matters. Our Colleague Communities play a big part in that: Women’s Network, Embrace (Race & Ethnicity), Fly with Pride (LGBTQIA+), Mind Matters (Mental Health), PACT (Parents & Carers), RespectABILITY (Disability & Neurodiversity), and the CAVU Global ID&E Affinity Group.