- Full Time
- Manchester Airport

Website MAG
MAG owns and operates Manchester, London Stansted and East Midlands Airports. Every day, we strive to improve customer journeys and connect people and goods with the world.
Summary
- Permanent
- Based at Manchester Airport
- 36.25 hours per week (varied shifts Monday – Friday between 7am and 6pm)
- We are proud to be a diverse employer, and we welcome candidates from all backgrounds
Why MAG?
At MAG we provide the airport facilities and travel services that people need to connect with the world. As the largest UK owned airport operator, we serve over 60 million passengers a year from Manchester, London Stansted, and East Midlands Airports. With over 270 destinations across the globe, our businesses not only bring people together but also support the prosperity of the regions in which we operate. Sustainability is one of our core values, and it shapes everything we do. We’re committed to protecting the environment and supporting our local communities. Our programmes include airport and airline decarbonisation, comprehensive education, skills and employment support and community engagement initiatives including volunteering opportunities. At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive. You’ll also have access to some great benefits including:
- Flexible and generous company pension plan with various company contribution options (up to 10%) that you can change to suit your personal needs
- 24 days holiday plus bank holidays
- Free parking
- Subsidised public transport
- Huge range of company discounts
- 2 volunteering days per year
- Free Virtual GP service, available 24 hours a day, 7 days a week
- Care Concierge service
The role
The MAG Tech Service Desk is the Single Point of Contact (SPOC) between Technology and our operation, colleagues and partners. The Desk handles a wide range of incidents and service requests, from technical issues faced by individuals to system outages that impact the entire organization to requests for access to systems and new hardware. As a Service Desk Analyst you’ll be the first line of support regarding any IT related requests or incidents. The aim is to deliver world class service, maintain a high first-time fix SLA and perform first initial triage on requests and incidents that are raised.
What will make you successful in the role?
You’ll have great customer service skills and be a great team player. You’ll have previous experience on an IT Desk and a knowledge of common IT systems like Windows 10,11, AD and Office 365. You‘ll also have excellent fault finding and analytical skills. Experience of ServiceNow would be preferable, as would an ITIL Foundation certificate, but not essential. Comp TIA / Microsoft MIA qualifications, or equivalent experience are also desirable, but not essential.
Equal Opportunities & Reasonable Adjustments
At MAG we believe in the importance of diversity & inclusion for all. We are committed to creating a workforce that is reflective of our society. As such we welcome applications from candidates from all backgrounds.
We’re also committed to well-being with a focus on mental health and supporting colleagues from underrepresented groups through our Colleague Resource Groups.
As a Disability Confident employer we are committed to creating an environment where candidates and employees can perform at their optimum. Please let us know if we can provide you with any reasonable adjustments to aid your application or interview process.
You can contact the team by emailing HR.Recruitment@MAGAirports.com
Our Colleague Resource Groups include: Women’s Network, Embrace (Race & Ethnicity Group), Fly With Pride (LGBTQIA+), Mental Health, Parent & Carers, Disabilities (including neurodiversity)
To apply for this job please visit www.jobsinmcr.co.uk.