Talent Acquisition Operations Lead

At MAG we provide the airport facilities and travel services that people need to connect with the world. As the largest UK owned airport operator, we serve over 60 million passengers a year from Manchester, London Stansted, and East Midlands Airports. With over 270 destinations across the globe, our businesses not only bring people together but also support the prosperity of the regions in which we operate. Sustainability is one of our core values, and it shapes everything we do. We’re committed to protecting the environment and supporting our local communities.  Our programmes include airport and airline decarbonisation, comprehensive education, skills and employment support and community engagement initiatives including volunteering opportunities. At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive.

 You’ll also have access to some great benefits including: 

• Bonus scheme 

• 10% company contribution pension 

• 25 days holiday plus bank holidays 

• Free parking 

• Subsidised public transport 

• Huge range of company discounts 

• 2 volunteering days per year 

• Free Virtual GP service, available 24 hours a day, 7 days a week 

• Care Concierge service  

Lead the future of inclusive hiring at MAG.

We’re looking for a Talent Acquisition Operations Lead to join our Talent Acquisition Centre of Excellence and help shape how we attract, engage, and hire exceptional talent across our organisation.

This is a strategic and hands-on role where you’ll drive operational excellence, champion inclusive recruitment practices, and harness the power of technology and data to deliver a best-in-class candidate experience. You’ll be instrumental in ensuring our hiring processes reflect our commitment to equity, diversity, and belonging—making MAG a place where everyone can thrive.

 What You’ll Be Doing:

• Be a key leader across the Talent Acquisition team—driving consistency, efficiency, and innovation in how we hire.
• Own and evolve our Careers Site—optimise the current platform and lead a refresh that authentically showcases our Employer Value Proposition (EVP) and inclusive culture.
• Shape our employer brand—partner with External Comms to deliver a bold, inclusive messaging strategy that resonates across all candidate touchpoints.
• Champion inclusive hiring—embed transparent, bias-reducing processes and leverage technology to ensure fairness and accessibility in every step of the recruitment journey.
• Drive system and process efficiency—collaborate with IT and CoE to automate workflows and improve recruitment tools.
• Manage vendor relationships—monitor performance and maximise the impact of attraction channels, ensuring they support our diversity goals.
• Use data to drive decisions—track recruitment KPIs, analyse trends, and empower TA Partners with insights that inform inclusive hiring strategies.
• Ensure compliance and consistency—standardise workflows, conduct audits, and align recruitment practices with regulatory and operational requirements.
• Stay ahead of the curve—bring fresh thinking from the wider TA industry to evolve how we work and continuously improve.

 The Impact You’ll Make:

• Supporting a workforce of 8,000+ colleagues across MAG.
• Enhancing operational efficiency, candidate experience, and recruitment quality.
• Equipping TA Partners with the tools, training, and insights they need to support hiring managers and promote inclusive hiring.
• Driving measurable improvements in diversity outcomes and embedding inclusive practices across the recruitment lifecycle.

 What You’ll Decide:

• Which recruitment technologies and automation tools to invest in—and how to implement them for maximum impact.
• How we position MAG in the talent market—from the tone of our careers site to the messaging in our campaigns.
• Which metrics matter most—and how to use them to influence hiring strategies, resource allocation, and process improvements.

This is more than a job—it’s a chance to lead meaningful change.
If you’re passionate about inclusive hiring, operational excellence, and making a real impact, we want to hear from you.

Apply now and be the driving force behind our talent transformation.

Equal Opportunities & Reasonable Adjustments

At MAG we believe in the importance of diversity & inclusion for all. We are committed to creating a workforce that is reflective of our society. As such we welcome applications from candidates from all backgrounds.

We’re also committed to well-being with a focus on mental health and supporting colleagues from underrepresented groups through our Colleague Resource Groups.

As a Disability Confident employer we are committed to creating an environment where candidates and employees can perform at their optimum. Please let us know if we can provide you with any reasonable adjustments to aid your application or interview process.

You can contact the team by emailing HR.Recruitment@MAGAirports.com

Our Colleague Resource Groups include: Women’s Network, Embrace – Race & Ethnicity Group, Fly With Pride (LGBTQIA+), Mental Health, Parent & Carers, Disabilities including neurodiversity