Work Planner & Scheduler

Summary

• Work Planner & Scheduler
• Based at Manchester Airport
• 12 month Temporary or secondment opportunity
• Hours – Full Time (38.4 hours per week)
• Competitive salary

Why MAG?

Every year, Manchester Airport connects over 29 million passengers with more than 200 destinations across the globe. As the fourth largest airport in the UK, Manchester is also in the top 20 airports in Europe. Part of the largest UK owned airport operator group, MAG, Manchester Airport supports over 19,000 jobs onsite and generates around £7.75bn each year for the region.

Sustainability is one of our core values, and it shapes everything we do. We’re committed to protecting the environment and supporting our local communities.  Our programmes include airport and airline decarbonisation, comprehensive education, skills and employment support and community engagement initiatives including volunteering opportunities.
At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive.

You’ll also have access to some great benefits including:

• Flexible and generous company pension plan with various company contribution options (up to 10%) that you can change to suit your personal needs
• Free parking
• Subsidised public transport
• Huge range of company discounts
• Free Virtual GP service, available 24 hours a day, 7 days a week
• Care Concierge service
• Two volunteering days per year

The role

• Act as a single point of contact for all internal and external customers; taking requests for all repair work, recording all relevant details on corporate systems in an accurate and timely manner, identifying the correct response department/group and issuing works orders/requests as appropriate.
• Dispatching of planned and reactive work orders utilising Manchester Airport resources and 3rd party Contractors.
• Provide feedback to customers on works carried out giving current status and expected completion dates as advised.
• Actively monitor asset information systems across site, identifying faults and instigating corrective actions as appropriate, and updating MAG information systems in a timely manner.
• Providing excellent customer service when dealing with internal and external enquiry calls.
• Reacting to lift alarms ensuring passengers are safe and where needed, escalate faults to relevant departments.
• Provide information as required using the corporate systems for insurance claims and any aircraft delays.
• Ensure that for a range of assets, all active planned works are short term planned and scheduled in order to deliver operational availability targets at optimum cost.
• Any other duties contributing to the component need of the engineering management and administrative functions.
• Ensure the capture of correct and accurate work data in order that efficient and cost-effective active work plans can be planned and scheduled.
• Analyse and interpret data from Maximo in order to schedule existing work plans and plan and schedule work orders in an efficient and cost-effective manner.
• Any ad hoc reporting as required.

What will make you successful in the role?

• Experience scheduling, prioritising, organising to ensure results are successfully delivered.
• Ability to manage self.
• Ability to work in partnership with multiple users to improve engineering standards & delivery.
• Enthusiastic and motivated, focusing on achieving results and a standard of excellence.
• Computer literate in word processing and spreadsheet development, compilation and maintenance.
• Basic knowledge of the airport
• Experience using Maximo
• Call centre or customer service experience