Match Day Hospitality Room Supervisor (Casual)

Reports to:

Hospitality Room Manager

Location:

Old Trafford Stadium Complex

Department:

Catering

Club & department mission

At Manchester United, we believe that excellence on the pitch starts with excellence off the pitch. Our team thrives in a high-performance environment, united by a shared passion for success. We aim to elevate the standard of performance through collaboration and continuous growth, creating a space where everyone can contribute their best to our common goals

We work together at our iconic Manchester United offices, enabling connection and innovation as we look ahead to what we can achieve as a global football club. We are excited to bring in passionate people who share our vision and drive for success.

Role purpose

As a Match Day Room Supervisor, you will be working alongside the Room Manager and be responsible for ensuring the smooth operation of a designated hospitality suite on a matchday basis. This role entails overseeing the setup and service to ensure exceptional guest experience.

Key Responsibilities

• Previous experience in hospitality supervision, preferably in high-end or event-based environments.
• Coordinate the service flow during matches, ensuring timely delivery of food and beverages and maintaining cleanliness and orderliness in the rooms.
• Oversee the breakdown and cleaning of hospitality areas post-match, ensuring all equipment and supplies are properly stored.
• Monitor guest satisfaction levels and promptly address any issues or concerns to ensure a positive experience.
• Engage with guests proactively to gather feedback and suggestions for improvement.
• Provide guidance and support to hospitality staff, delegating tasks and ensuring they adhere to service standards and procedures.
• Oversee post-match clean up, ensure all equipment is accounted for and support in completing any required paperwork or handovers.
• Communicate effectively with team members and management to relay important information and ensure smooth coordination during matches.
• To adhere to Manchester United’s health and safety standards, company rules, regulations and policies.
• Monitor staff performance and conduct during service, taking corrective action where necessary and reporting any issues to senior management
• Work closely with the kitchen, bar and hospitality team to ensure smooth coordination of service and special requests.

Skills and experience

• Strong interpersonal and communication skills, with the ability to interact confidently and courteously with guests and team members.
• Excellent organisational abilities, with strong attention to detail and the ability to multitask effectively.
• The ability to remain calm and professional under pressure, especially during fast-paced match day operations.
• Flexibility to work irregular hours, including evenings, weekends, and public holidays, specifically on match days.
• A proactive and adaptable approach to problem-solving and a commitment to delivering high-quality service.

Our commitment to you

At Manchester United, we recognise that our people are at the heart of our success. That’s why we offer a range of rewards designed to support your professional and personal well-being:

• 20% Discount at the Megastore
• 20% Discount at the Museum & Tours
• Free Parking
• Accrue Holiday Pay

Safeguarding statement & diversity commitment

Manchester United Limited is an Equal Opportunities Employer committed to safeguarding children and adults at risk. This role requires a Disclosure and Barring Service check. We believe in the strength of a diverse and inclusive environment, welcoming applicants from all backgrounds. Diversity, equity, and inclusion are central to our recruitment strategy.