Museum Assistant (Casual)

At Manchester United, we believe that excellence on the pitch starts with excellence off the pitch. Our team thrives in a high-performance environment, united by a shared passion for success. We aim to elevate the standard of performance through collaboration and continuous growth, creating a space where everyone can contribute their best to our common goals.

We work together at our iconic Manchester United offices, enabling connection and innovation as we look ahead to what we can achieve as a global football club. We are excited to bring in passionate people who share our vision and drive for success.
 
The Role:

Old Trafford Tours & Museum are responsible for delivering world-class tours and experiences that immerse visitors in the rich history and heritage of Manchester United Football Club, creating unforgettable memories for fans from around the globe.
We are seeking a highly organised and engaging Museum Assistant who will be responsible for welcoming Manchester United Museum & Tours visitors and providing support with bookings, upselling merchandise and answering queries. You will serve as a brand ambassador for Manchester United and adhere to all operational, health & safety and security procedures.
Key responsibilities will include:

• Delivering the highest standards of customer service to all guests, recognising and responding to the variety of languages and cultures represented among our visitors.
• Using the department’s booking system to process bookings, new sales and booking alterations.
• Ensuring the security of tour attendees and the stadium at all times.
• Engaging with guests regarding exhibits and exhibitions as they pass through the Museum.
• Helping to supervise the flow of visitors throughout the Museum and its experiences.
• Ensuring the Museum is consistently presented to a high standard and remains clean and tidy.
• Upselling all ancillary Museum & Tours products and cross-selling other venue-related products.
• Assisting with the safe operation of the virtual reality experience, including onboarding, offboarding and monitoring visitors.
• Undertaking any other duties reasonably requested by a manager.
• Working flexibly across a 7-day operation, including busy periods at weekends and around match days.

The Person:

• Has the ability to provide exceptional customer service and resolve queries and complaints quickly and effectively.
• Is confident engaging with a wide variety of visitors and communicating event information to groups.
• Maintains high standards of personal presentation.
• Has an interest in, or willingness to develop, knowledge of the history of Manchester United Football Club and the competitions in which it competes. Training will be provided.
• Can remain calm under pressure and demonstrates a strong ‘can-do’ work ethic.
• Is self-motivated and able to work independently or as part of a team, as required.
• Has basic levels of English and Maths.

Our Values:

Badge – Earn the badge, every day. Respect our history and heritage. Be best in class and deliver to the standards expected of Manchester United. No one is bigger than the club.
Bravery – Be bold, be brave, and take calculated risks. Do things differently and innovate. Lead by example and do what’s right for the club, even when it’s hard.
Spirit – Embody the spirit of Manchester United. Show strength of character, act with passion, and fight back, no matter what.

Our Commitment to You:

We believe that a diverse and inclusive environment makes us stronger. We are committed to building a team where everyone feels welcomed, valued, and empowered to contribute their unique perspectives. Diversity, equity, and inclusion sit at the core of our recruitment strategy, and we welcome applicants from all backgrounds.

Ready to Join Us?

If this sounds like the perfect role for you, please submit your application by Friday 4th September.
 
Manchester United is committed to safeguarding children and vulnerable adults, and as part of this commitment, all candidates will undergo a Disclosure and Barring Service check and reference checks.
 
If you need any adjustments to help you perform at your best during the recruitment process, please contact us, and we will be happy to discuss them with you.
 
It is unlawful to employ a person in a UK-based job who does not have permission to live and work in the UK. You should make yourself aware of how immigration laws apply to you before applying for any of our roles.