- Part Time
- Stretford

Website Manchester United
At Manchester United our aim is to Win the United Way – and the quality of our behind-the scenes team sets us apart from the competition.
The Purpose:
Old Trafford Tour & Museum are responsible for delivering world-class tours and experiences that immerse visitors in the rich history and heritage of Manchester United Football Club, creating unforgettable memories for fans from around the globe.
We are seeking a highly enthusiastic and professional Tour Guide to deliver Old Trafford Museum & Tours products including public and private stadium tours. You will inform guests of the history of Manchester United Football Club and Old Trafford stadium in a positive and engaging manner. You will serve as a brand ambassador for Manchester United and adhere to all operational, health & safety and security procedures.
The Role:
- To deliver all Museum & Tour products in accordance with the company’s procedures using the relevant product script provided and answering questions in line with company policy, all within set time frames.
- To always ensure the security of tour attendees, as well as the security of the stadium.
- To deliver the highest standards of customer service to all our guests, acknowledging the variety of languages and cultures that make up our visitor numbers.
- To engage with guests regarding the exhibits and exhibitions as they pass through the Museum.
- To help supervise the flow of visitors in the Museum.
- To always ensure the Museum is presentable, clean, and tidy.
- To upsell all ancillary Museum & Tours products and cross sell other venue related products.
- Any other duties as reasonably requested by a manager.
The Person:
- Confident and professional presentation style in front of groups.
- Ability to connect and engage with a wide varied audience and adapt delivery accordingly.
- Exemplary customer service skills gained within customer focused environments.
- High standards of personal presentation.
- Evolving knowledge of the history of Manchester United Football Club and the competitions it competes in.
- Proven ability to remain calm under pressure and a strong ‘can do’ work ethic.
- Self-motivated and ability to work independently or as part of a team as required.
- Basic levels of English and Math.
Manchester United endeavor to respond to all job applications, however, please consider that we receive a high volume of applications, and this may not always possible.
We recognise the importance of safeguarding children and adults at risk at Manchester United, as part of this commitment this post is required to have a Disclosure and Barring Service check at the appropriate level, as well as full reference history.
Manchester United is an equal-opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunities to applicants and employees without regard to background, ethnicity, race, colour, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status or other legally protected characteristics.
Manchester United is committed to working with and providing reasonable adjustments for applicants and employees. If you require any reasonable adjustments to support your application and perform at your best, please do not hesitate to contact us to make a request; we are here to help.
It is unlawful to employ a person in a UK-based job who does not have permission to live and work in the UK. You should make yourself aware of how immigration laws apply to you before applying for any of our roles. Your personal data will be processed on MU’s behalf by Kornferry
To apply for this job please visit www.jobsinmcr.co.uk.