Retail Assistant Job

Job Title: Match Day Retail Assistant

Reports to (job title): Retail Service Champion

Location: Old Trafford Stadium Complex

Department: Catering

Club & department mission

At Manchester United, we believe that excellence on the pitch starts with excellence off the pitch. Our team thrives in a high-performance environment, united by a shared passion for success. We aim to elevate the standard of performance through collaboration and continuous growth, creating a space where everyone can contribute their best to our common goals

We work together at our iconic Manchester United offices, enabling connection and innovation as we look ahead to what we can achieve as a global football club. We are excited to bring in passionate people who share our vision and drive for success.

Role purpose

Applicants who apply must note that working with and/or around alcohol will be involved in this role. Working on a busy concourse area within separate concessions around the stadium. A positive attitude and a ‘people’ person you are happy working in a fast-paced environment, occasionally operating alone if necessary. You will quickly need to familiarise yourself with our products and deals to offer our fans the best possible service
Skills and experience

Experience isn’t required for our retail roles — we’re simply looking for individuals with enthusiasm, a strong work ethic, the ability to work well under pressure, and a desire to contribute to the overall success of the matchday experience.

This role suits someone with a friendly, confident, and proactive personality, who is comfortable engaging with a wide range of people. Candidates should be confident working both as part of a team and independently.

Our commitment to you

At Manchester United, we recognise that our people are at the heart of our success. That’s why we offer a range of rewards designed to support your professional and personal well-being:

• 20% Discount at the Megastore
• 20% Discount at the Museum & Tours
• Free Parking
• Accrue Holiday Pay

Safeguarding statement & diversity commitment

Manchester United Limited is an Equal Opportunities Employer committed to safeguarding children and adults at risk. This role requires a Disclosure and Barring Service check. We believe in the strength of a diverse and inclusive environment, welcoming applicants from all backgrounds. Diversity, equity, and inclusion are central to our recruitment strategy.