Job summary
This exciting temporary role is to support a busy Children and Adolescent Mental Health Service (CAMHS). This position is part of a wider team of administrative support, where there will be an expectation of being able to flexibly whilst undertaking a wide range of duties such as coordination and direct liaison with patients and various teams, booking appointments for outpatient activity, letter writing, answering the phone for patients and supporting reception cover.
We are looking for an administrator experienced with working with the public in a bust health care team.
Main duties of the job
The role will assist Clinicians and Therapists in providing an efficient business support function. They will work collaboratively with colleagues, partners, patients and other stakeholders to meet service needs as part of North Manchester CAMHS.
Main Responsibilities / Tasks
Handling a high volume of incoming telephone calls from clinicians and patients in a professional manner
Taking and relaying accurate messages
Managing incoming queries by email and internal system tasks / adding referrals and patient contacts to the patient electronic system (PARIS)
To process, maintain and input data using a variety of IT systems, (mainly Excel, PARIS, Internal applications)
Booking appointments face to face and over the telephone
Type and send letters to patients and GPs as required
Update internal systems with patient information and updates
Communicate and empathize with distressed and upset patients / family member and carers over the telephone and face to face
About us
Join Manchester University NHS Foundation Trust (MFT), the largest provider of specialist services, and our Oxford Road Campus in Manchester, the largest health academic campus in Europe – a great place to shape your career.With a workforce of over 30,000 colleagues, we work together to deliver exceptional care to more than 1 million people every year.Behind every patient cared for are people like you – keeping services running smoothly, supporting clinical teams, and helping create safe, welcoming environments for patients and our people alike.At MFT, we believe in the power of teamwork, respect, and inclusion. Our People Plan reflects our commitment to making MFT a place where everyone feels they belong, where your ideas are heard, and your contribution is truly valued. Join us and work smarter with our digital technology and thrive in a collaborative culture that empowers you to deliver your best to ensure that your work behind the scenes creates seamless, high-quality care and exceptional patient outcomes. Whether you’re just starting out or looking to grow, we offer clear pathways for development and a culture that supports your wellbeing, ambition, and success. Everything you do makes a real difference to the lives of others.At MFT, your role matters, your impact is real, and you’re part of something bigger from day one.
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form. Use of Artificial Intelligence (AI) in your applicationHere at Manchester University NHS Foundation Trust, were proud to be ALL HERE FOR YOUfor our patients, our communities, and each other.As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your applicationespecially personal statements and responses to role-specific questionsis written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application. Diversity MattersMFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below.
Person Specification
Qualifications
Essential
- oEducation to GCSE level, NVQ level 2/3 or equivalent. RSA Typing level II or equivalent qualification or relevant experience.
Experience
Essential
- oProven administrative/secretarial experience.
- oExperience of working in a busy administrative environment.
- oExperience of audio typing and good audio typing skills.
- oAbility to work on own initiative.
- oAbility to prioritise workload
Desirable
- oNHS/Health administrative/secretarial experience.
- oExperience of using Paris, Hive and any other electronic patient records
- oExperience of working with Trust or different Healthcare setting Policies and procedures
Knowledge
Essential
- oPC skills and a working knowledge of Microsoft Office Software including Word, Excel, Outlook and Internet.
- oGood verbal and written communication skills.
- oThe ability to deal with enquiries in a polite and diplomatic manner.
- oAbility and commitment to work as a member of a busy team.
- oAbility to prioritise and organise work
- oKnowledge of confidentiality
- oKnowledge of Health and Safety
- oTime management skills and ability to prioritise
Desirable
- oAdvanced IT skills.
- oExperience of supervising junior staff
Personal attributes
Essential
- oHighly motivated with the ability to motivate and inspire others.
- oHigh quality communication and presentation skills
- oAssertive and confident
- oAbility to undertake further training as required.
- oPunctual and flexible across hours of work when required.
- oCompassionate caring/professional manner
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
