Receptionist

Job summary

The Private Patient Centre and Laser Eye Surgery at Manchester Royal Eye Hospital provides world class treatment by our ophthalmic surgeons at the largest specialist eye care unit outside London. Ward 54 is an extremely busy ward with an ever-changing environment.

Have you got the right mix of skills it takes to work within a busy department?

Right now, we’re looking for a flexible, hardworking person to work Friday, Saturday and Monday. Someone who can work in a fast-paced department who has what it takes to work under pressure, working to deadlines in a small, busy, but friendly team.

To succeed you’ll need to have experience in a process driven administrative role, together with good communication skills. You will need to be proactive in reacting to situations when dealing with patients and other staff members, working independently or as part of a team.

For more information email:

victoria.sumner@mft.nhs.uk

or

tracey.royle@mft.nhs.uk

The Trust reserves the right to close this post once a sufficient number of applications have been submitted. It is encouraged that you complete the application at your earliest convenience to avoid disappointment.

Please note that applications are accepted by completion of our on-line application form only. We cannot accept CV’s.

Main duties of the job

Provide a telephone general enquiry service for the PPC ensuring calls and answering machine messages are dealt with promptly and accurately

Respond to general enquiry emails using drafted templates

Process of booking and scheduling surgical procedures

Contact and confirm patient surgery information prior to date of admission

Promote a pleasant experience for patients on admission directing them to their rooms and explaining the facilities

Check and collect completed paperwork from patients prior to admission

Carefully update patient details onto Hive

Operate an efficient outpatient booking system and ensure the best throughput of patients within the unit on a day-to-day basis

Liaise with clinical and administrative staff in person, on the telephone, in writing and via electronic methods as appropriate

Keeping an up-to-date electronic diary for the service

Arrange follow up appointments when required

Conduct regular checks of all rooms for cleanliness, consumables stock and prepare in readiness for clinic activity

Ensure the reception desk always has a receptionist available during core hours

Ensure the reception area is kept clean and tidy at all times

Clean and update stock of the drinks machines

Maintain the patient information displayed in the waiting area and consulting rooms

Ensure all casenotes are tracked in accordance with hospital standards and prepared in advance for clinics and surgery

Accurately collect hospital payments in accordance with Trust policy

About us

MFT is one of the largest NHS Trusts in England with a turnover of £2.8bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.

We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.

We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.