Website NatWest
When our customers succeed, our communities succeed and our economy thrives. And we succeed as a result. Our people are the foundation that success is built on, so we help them to thrive too. Help us build deeper relationships with our customers, and make it easier for them to succeed.
Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.
This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.
Job description
Join us as a Customer Service Associate in Business Banking
- By providing a proactive and reactive service, you’ll help our business customers to meet their financial arrangements and goals
- We’ll look to you educate customers in the different ways they can bank and support them to choose the right service options which match their needs
- If you have a passion for delivering excellent customer service, this role could be a major stepping stone onto a rewarding career path
- You’ll be required to work in the office at least one day each week
What you’ll do
As a Customer Service Associate in Business Banking, you’ll manage customer requests and queries in an accurate and timely manner. With excellent communication and rapport building skills, you’ll be able to identify the best service options for our customers.
You’ll also be:
- Supporting our business objectives while telling customers about self-service options
- Participating in individual feedback sessions and performance conversations
- Seeking opportunities for continuous professional development
- Participating in team activities such as coaching less experienced colleagues
The skills you’ll need
It’s important that you hold solid work experience within a customer service environment to help deliver outstanding customer service and have a working knowledge of the lending process. Through your strong interpersonal and communication skills, you’ll have the ability build valued relationships with a diverse range of people.
You’ll also need:
- Experience of providing products to meet our customer needs under the sales excellence framework
- Knowledge of business banking processes, products and services
- The ability to manage risks and follow regulatory, operational and control processes
- Good computer literacy, particularly with Microsoft Office including Excel and Word
To apply for this job please visit jobs.natwestgroup.com.
