Receptionist/Administrator

Job summary

Manchester Foundation Trust is a leading integrated health, teaching, research and innovation campus in the thriving city of Manchester. We offer a unique range of services to the North West, treating and managing the simplest to the most complex conditions and diseases.

As a part of the Manchester Foundation group of hospitals, The Manchester Royal Eye Hospital has its own dedicated theatres, wards, day case unit, outpatient department and Eye Emergency Centre, as well as the Cataract Unit based at Withington Community Hospital and satellite units at Altrincham and Trafford.

We are looking for an enthusiastic and motivated person to join as a receptionist/administration assistant for the Inpatient Services at MREH.

You will need to be highly organised and have excellent communication and customer service skills. You will provide a complete range of reception and administrative services including data input. You will liaise with all levels of clinical and administrative staff and welcome all patients and visitors to the ward/day case and pre assessment areas.

The role is varied and challenging. You must enjoy working with the general public and be a team player. A conscientious and pro-active approach is key to this role as well as a friendly personality and a mature and confident outlook.

Experience in a similar position is an advantage but is not essential.

You will be required to work 30 hours, between the hours of 07:30-19:00 across 6 days on a rotational basis.

Main duties of the job

• Greet patients and visitors to inpatient areas, directing them as appropriate and informing the relevant clinical staff of their arrival

• Answer all telephone calls politely ensuring enquiries are dealt with appropriately and that any relevant information is passed on to the appropriate person

• Deal with messages on the answering machine regularly and appropriately

• Ensure all relevant details are accurately entered on to the electronic patient administration system

• Ensure appointments are offered to patients within National statutory waiting times, escalating to the Inpatient Team Leader when this is not possible

• Produce electronic daily clinic lists and request medical notes where necessary

About us

MFT is one of the largest NHS Trust In England with a turnover of £2.8bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.

We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.

We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.