Head of Credit and Collections – EMEA & APAC

Description

We are looking for an outstanding Head of Credit and Collections – EMEA & APAC to lead our global Accounts Receivable (AR) Hub, overseeing an annual live ledger of over €250 million per month and driving a targeted plan to reduce bad debt across global operations.

Based within the Area Support Office within Radisson Blu Manchester Airport, a core priority for this role is to lead and execute a comprehensive bad debt reduction strategy across all regions. This includes identifying root causes, optimizing risk controls and working cross-functionally with Operations, Business Development, Finance, Legal and Compliance, and General Managers to remediate critical situations, improve credit practices and reduce exposure. The successful candidate will bring a data-driven mindset, strong commercial awareness and the ability to translate insights into proactive, scalable solutions that protect cash flow and enhance financial performance

Your Key Responsibilities

Leadership & Strategic Oversight

• Lead and inspire a high-performing international team of 14 FTEs across multiple regions.
• Collaborate across all regions including NOWE, CESEE, MEA, SEAP, CN, and SAS.
• Set and deliver KPIs aligned with RHG’s commercial and financial goals.
• Ensure consistent application of credit control policies across all hotels and partners.

Credit & Collections Operations

• Oversee AR functions for leased, managed, and franchised hotels as well as key third-party partnerships.
• Manage global collection strategies, including e-commerce fees and agency commissions.
• Own and drive the global credit policy, enforce credit limits, and ensure effective cash application.

Process Innovation & Risk Management

• Design and lead scalable, automated AR processes with a continuous improvement mindset.
• Serve as a core member of the Global Risk Management Committee.
• Implement internal audit actions and align with compliance, governance, and finance excellence standards.

Business Partnering & Financial Reporting

• Provide expert guidance to stakeholders including Sales, Area Finance, and Business Development.
• Deliver key insights to CFOs, COOs, and senior leadership through robust monthly reporting.
• Prepare credit waivers, payment plans, and ensure financial accuracy in line with Delegation of Authority (DOA).

Tools & Technology

• Enhance BI dashboards and reporting tools to support data-led decision-making.
• Identify automation opportunities to improve team efficiency and AR accuracy.
• Collaborate with BPO and internal tech teams on Order-to-Cash (OTC) process improvements.

What We’re Looking For

• Proven leader with global experience in credit control and collections.
• Strong analytical thinker with deep financial acumen and operational rigour.
• Passionate about process optimisation, standardisation, and automation.
• Demonstrated ability to manage risk, drive compliance, and influence across senior stakeholders.
• Experience working across EMEA and APAC markets with an understanding of multi-currency and regulatory environments.
• A proactive and collaborative approach to leadership; developing people, solving challenges, and delivering results.

What Success Looks Like

• Improved cash collection and reduced Days Sales Outstanding (DSO)
• Standardised and automated AR processes globally
• High team engagement and development
• Strong audit compliance and reduced bad debt
• Trusted business partner to finance and commercial leaders

Why Radisson Hotel Group?

At RHG, we’re more than a global hotel brand – we’re a people-first organisation that values innovation, accountability, and excellence. You’ll be empowered to make bold decisions, lead transformative projects, and grow your career in a truly international environment.