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NHS

The Christie NHS FT

Accredited as a comprehensive cancer centre. We treat more than 60,000 patients a year.

Courier Coordinator

  • Job type Full Time
  • Date posted 10 July 2024
  • Expiration date 24 July 2024
  • Location Withington
  • Salary £22,816 - £24,336 per year

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  • Full Time
  • Withington
  • 22816-24336 GBP / Year

Website The Christie NHS FT

Accredited as a comprehensive cancer centre. We treat more than 60,000 patients a year.

Job summary

We are looking for friendly, professional and enthusiastic band 3 courier coordinator to join our well-established teams across SACT, Outpatients and Pharmacy.

The post holder will act as the first point of contact for staff across multiple teams, to plan and coordinate deliveries with couriers across trust sites in Greater Manchester and Cheshire. Deliveries will be for patients and staff to ensure effective service delivery.

The post holder will also work closely with the Bloods Closer to Home team, acting as a point of escalation where required to support efficient running of the phlebotomy services across Greater Manchester and Cheshire

You will need to have a basic knowledge and experience of using IT systems as you will be regularly referring to patient systems and communicating using Microsoft programmes, however full training on our patient systems will be given.

The post holder will require good communication skills and be able to communicate with all members of the multidisciplinary teams across multiple services within The Christie as well as external providers.

The post holder will be required to work closely with other administrative and clinical staff, but also work alone and use their initiative to resolve/process daily queries.

The post holder will be expected to work between the hours of 8am to 4pm throughout the week. There may be an expectation to work some bank holidays where required.

Main duties of the job

Support with requests for and booking of couriers to and from Christie services across Greater Manchester and Cheshire

Be the first point of contact for administration decisions and requested service deliveries

Plan and organise workloads, prioritising to meet service needs

Understand the fragility and value of medication and medical devices e.g., scopes and conveys this to drivers so as to ensure the safe transportation of such equipment

Provide assistance to others when problems delays occur. Prioritising safe and effective service delivery and ensuring teams and patients have the resources they need

Use own initiative to liaise with clinical staff regarding queries and the delivery of drugs, clinic bags etc

Be the first point of contact for administration decisions and requested service deliveries and a point of escalation for the Bloods Closer to Home admin team

Support Outpatient Phlebotomy and SACT admin

Use of office equipment including PCs and phones

About us

The Christie is one of Europe’s leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country. We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years. We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.

Job description

Job responsibilities

DUTIES AND RESPONSIBILITIES

  • Support with requests for and booking of couriers to and from Christie services across Greater Manchester and Cheshire
  • Follow all relevant policy and legislation in SACT, Outpatient Services and Pharmacy services
  • Work collaboratively with trust colleagues to ensure policies are adhered to
  • Plan and organise workloads
  • Where required, maintain up-to-date databases/records of requests made and journeys taken
  • Understand the fragility and value of medication and medical devices e.g., scopes and conveys this to drivers so as to ensure the safe transportation of such equipment
  • Work with the couriers to proactively review planned journeys to optimise routes
  • Demonstrate good geographical knowledge for best cost efficiency
  • Prioritise workload to meet service needs
  • Be the first point of contact for administration decisions and requested service deliveries and a point of escalation for the Bloods Closer to Home admin team
  • Support Outpatient Phlebotomy and SACT admin where required
  • Work with the SACT and Outpatient housekeepers where required to ensure consumable stock levels are maintained at all outreach sites
  • Provide assistance to others when problems or delays occur. Prioritising safe and effective service delivery and ensuring teams and patients have the resources they need
  • Communicate sensitive information in a diplomatic manner with departments both internally and externally
  • Assess situations and escalate to management as appropriate
  • Use own initiative to liaise with clinical staff regarding queries and the delivery of drugs, clinic bags etc
  • Understand and apply medical terminology hence ensuring the correct vehicle is utilised for delivery of items
  • Cooperate with colleagues to achieve the most effective operation for daily workloads
  • Promote and deliver a high standard of practice to achieve and maintain individual and team targets
  • Reporting of departmental activity including any breaches or escalations
  • Use of office equipment including PCs and phones

Person Specification

Qualifications

Essential

  • Good standard of General Education
  • NVQ level 2, equivalent qualification or experience

Desirable

  • Diploma or equivalent experience

Experience

Essential

  • Previous experience of administrative or clerical work

Desirable

  • Experience of working within a health care system

Skills

Essential

  • Excellent communication
  • Ability to prioritise workload
  • Excellent telephone manner
  • Attention to detail
  • IT literate
  • Accuracy with data

Desirable

  • Willingness to learn and undertake training as appropriate.
  • Good interpersonal skills

Knowledge

Essential

  • A geographical knowledge of Greater Manchester and Cheshire

Desirable

  • Hospital or Medical background, medical terminology

Values

Essential

  • Ability to demonstrate the organisational values and behaviours

Desirable

  • Knowledge of the organisational values

Other

Essential

  • Ability to work unsupervised
  • Self motivated
  • Reliable
  • Able to work under pressure
  • Tactful and diplomatic
  • Able to work flexibly

Desirable

  • Flexible working hours
  • Able to deal compassionately in a professional manner with distressing situations.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

To apply for this job please visit www.jobsinmcr.co.uk.

  • Job type Full Time
  • Date posted 10 July 2024
  • Expiration date 24 July 2024
  • Location Withington
  • Salary £22,816 - £24,336 per year

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