The team leader will provide supervision and guidance to staff and be responsible for the standards of the portering department during the daily/evening shift Monday – Friday ensuring that engagement and communication with all staff is a priority. The successful applicant will work with management to review current practice and develop services.
Applicants will be required to demonstrate previous supervisory experience, leading teams in a busy environment, dealing with vulnerable patients and potentially stressful situations.
Applicants should be Smart, Flexible, Reliable, show initiative in all situations and have excellent Customer Service skills
Are you Smart, Flexible, Reliable, decisive, show initiative in all situations and have excellent Customer Service skills able to respond to changing situations?
Do you want to be part of a well lead, well established team in its continued development?
Job description
Job responsibilities
DUTIES AND RESPONSIBILITIES
1) Assist the Head Porter in all aspects of the provision of the portering service.
2) To deputise for the head porter out-of-hours and as and when required.
3) Carry out all portering tasks and assist with administrative tasks in conjunction with the head porter.
4) Assist with the production of weekly rotas for all staff. Allocate and instruct staff daily. Assist Head porter with provision of overtime and bank staff to cover annual leave and un-planned absences i.e., sickness.
5) Where appropriate and necessary assist in liaison and negotiation with other managers, to assist with the swift resolution of problems to ensure minimum disruption to the patient service.
6) Monitor service provision throughout the shift particularly during late afternoon early evening periods.
7) Monitor porters use of Teletracking software, escalating to Head Porter/Dep. Operational Services Manager any concerns or issues with individuals performance.
8) Develop, maintain, review staff training records in accordance with current policies, booking team members on training courses as required.
9) Ensure that all training is carried out and recorded as per trust policy, including new starters local induction and training, including:
a. Clinical manual handling
b. Blood product collection proficiency
c. Mortuary training
d. Med gas cylinder training
10) Carry out H+S risk assessments of regular tasks as required and ensure that risk assessments are reviewed, and any subsequent amendments disseminated to all relevant staff.
11) Ensure on duty staff wear correct uniform, appropriate footwear, and always have the necessary ID. Record any uniform issues to staff and process any uniform requirements with line management.
12) Undertake advanced medical gas proficiency course and carry out subsequent medical gas training with other members of staff, porters, security and IPU patient flow assistants.
13) Liase with department heads as per service continuity plan following a failure of TeleTracking software, including manually allocating staff to transport requests.
14) Respond to any issues or complaints during hours of work, escalating if/as required.
15) Liaise with staff regarding any concerns prior to escalation to Head Porter or Deputy Operational Services Manager, try to deal with issues informally before they are escalated to require formal action.
16) Must be able to respond to incidents and emergencies as they arise. To ensure that essential services are always maintained. Work must constantly be prioritised according to patient need.
17) To follow Trust policies and procedures at all times ensuring team members work within the guidance.
18) The use of radios, touch screen devices and computers as required for the role ensuring that any faults are reported at the earliest opportunity.
19) Carry out return to work interviews with team members following unplanned absence.
20) Raise DATIX reports for any incidents that may occur and action any incident reports as required.
Any other duties designated as reasonable by the Head Porter or Deputy Operational Services Manager.
