GMRAPS Permit Officer

About the Role

Are you seeking a role where you can play a vital part working closely with Greater Manchester Highway Authorities, National Highways and other key stakeholders? Are you keen to support TfGM’s Mission to make travel easier through a better connected Greater Manchester through the delivery of improved co-ordination of highway and utility works? If so, we would really like to hear from you.

These are exciting times in Greater Manchester with significant investments being made in the delivery, improvement and maintenance of the region’s transport, highway and utility infrastructure. Greater Manchester’s highway network is crucial in promoting economic growth. Wider collaboration of street works activities within the Greater Manchester region is a vital part of a prosperous and forward looking region.

The Greater Manchester Road Activities Permit Scheme (GMRAPS) contributes to this by validating permits on behalf of the 10 Greater Manchester Authorities. In this role you will provide administration support including processing permit applications, dealing with stakeholders’ queries and monitoring the performance of the GMRAPS Scheme. This work includes conducting detailed investigations in order to complete comprehensive root cause analysis, review customer complaints and identify key issues.

Your role

As Permit Officer you will support the operation of the Greater Manchester Road Activity Permit Scheme (GMRAPS) to ensure local authority highway and utility works are appropriately co-ordinated to ensure minimum disruption, contributing to improving the efficiency, availability and reliability of the Greater Manchester highway network. You will administer the GMRAPS function, review and validated permits, support the Greater Manchester abnormal load routing plans and review the financial elements of the permit scheme.

You will have proven customer service experience and will be able to deal with the differing needs of varied stakeholders. You will demonstrate the ability to manage, monitor and input data onto IT systems and generate management reports, as well as maintaining up to date knowledge of legislation relating to the relevant area of work. You will have excellent attention to detail and experience of dealing with Local Authorities and legislation as well as a background in Highways would be desirable

What you’ll bring

What you do and how you do it is important whatever type of role you work in at TfGM and even small behaviours and actions can have a really big impact. At TfGM, our behaviours bring to life our values of Deliver, Care and Adapt.

• An ability to develop and maintain effective management reporting systems and financial controls
• Effective written and oral communication skills to deal with a wide range of customers and situations
• Experience and understanding of Information Systems, new technology and applications such as Microsoft Office
• An ability to investigate, with a high attention to detail and carry out root cause analysis.
• Capability to review customer complaints and identify key issues.

What we can offer you

We have two permanent roles that come with a starting salary of £28,069 per annum.

At TfGM we encourage candidates to discuss flexible working options at any stage of the recruitment process. We are happy to #talkflexibleworking to help colleagues maintain a healthy work life balance.

Our benefits include:

• Generous annual leave starting at 28 days (plus bank holidays), increasing with service, with options to buy more.
• Free travel on buses across Greater Manchester, plus rail or Metrolink travel to and from work.
• Local Government defined pension scheme with life cover of 3x salary and options to boost your contributions.
• Enhanced family-friendly leave policies, including those supporting fertility treatment, alongside flexible and hybrid working and a special leave policy to support a range of unexpected events. Please note that qualification criteria may apply, including a requirement to have been employed with the organisation for a minimum specified period of time.
• Discover more benefits including wellbeing support, Personal and Career Development, Flexible working, financial support and more on our website

What’s next?

If you believe you have the skills and experience required, we’d really like to hear from you. When completing your application, please ensure that you provide clear examples against the criteria questions, all appointments will be based on merit.

We embrace AI to enhance our operations and to innovate our services. However, we value human talent and are looking for passionate individuals to join our organisation. Please ensure you personally complete your application and read all the instructions carefully to maximise your chances of success.

Applications that rely too heavily on AI may be rejected during shortlisting, however we understand that AI may be used as a reasonable adjustment, if using AI to support your application, please give a brief explanation why to help ensure fair selection process.

TfGM is proud to be an equal opportunities employer that encourages and celebrates diversity. We want to recruit and retain a workforce that reflects the communities we serve and welcome individuals from all backgrounds by committing to providing a fully inclusive and accessible recruitment process. We will offer support and reasonable adjustments if required and we also have a Guaranteed Assessment Scheme which you can find out more information on here.

For this opportunity, you must be able to prove you have the right to work in the UK – if in doubt please visit the following link Employers’ right to work checklist – GOV.UK (www.gov.uk). Please note we are not a licensed sponsor.

Please note we may close the advert early if we receive a high volume of applications.

NOTE TO AGENCIES we will be accepting direct applications only for this role. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral CV.

↗ GMRAPs Permit Officer Role Profile

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