Salesforce Administrator

About IT Services

IT Services at the University of Manchester is a vibrant and fast-moving department, we focus on delivering excellent customer service and quality services for our staff, students and researchers.

The Team

The CRM team is part of the Digital team. We are responsible for the development and maintenance of multiple CRM technologies and implementations that support different University’s business areas including the Student and Business Engagement journeys.

The Role

The Salesforce Administrator is a key member of the CRM team, responsible for maintaining the stability, security, and performance of the Salesforce platform while driving continuous improvement. The role supports both strategic projects and daily operations, ensuring the system meets evolving business needs through effective configuration and optimisation.

Core responsibilities include managing platform health, troubleshooting issues, and overseeing release management. The postholder will implement new features aligned with the Salesforce roadmap, provide user support and training, and help build internal capability. This position combines technical expertise with a focus on user experience, ensuring Salesforce remains a reliable and efficient tool for the organisation.

The Person
The successful candidate will have:

Essential Knowledge / Experience:

• Salesforce Administrator Certification
• Strong Salesforce product knowledge and hands on admin experience
• Experience of delivering CRM functionality to meet business requirements
• Strong Stakeholder Management

Desirable Experience:

• Additional Salesforce Certifications
• Use of Salesforce Education Cloud
• Able to manage the deployment process (through Copado)
• Experience of using Jira
• Agile ways of working
• Other experience that may be taken into account:
• Knowledge of other CRM systems
• Business analysis / business process / requirements gathering
• End user training experience
• Working in an ITIL environment

What can you expect in return
Our diverse job opportunities all include a top benefits package that includes many features that are hard to find in the private sector:

• Generous annual leave allowance, including Christmas/New Year closure;
• Pension scheme membership to provide benefits for you and your family;
• Well-being programme with counselling, fitness and leading sports facilities;
• Learning and development opportunities;
• Season ticket loans for public transport;
• Cycle to Work Scheme;
• Workplace nursery scheme;
• Staff recognition schemes;
• Staff discounts on a range of products and services including travel and high street savings.

In fact, there are so many benefits available you can see more of them by clicking HERE

Find out more about our organisation and values:

• IT Services: About us and ITS Practice Charter
• When completing the additional information section of your application, please ensure you make reference to the job description and person specification above, as this will form an integral part of the shortlisting process.

As an equal opportunities employer we welcome applicants from all sections of the community regardless of age, sex, gender (or gender identity), ethnicity, disability, sexual orientation and transgender status. All appointments are made on merit.

Our University is positive about flexible working – you can find out more here

Hybrid working arrangements may be considered.

Please be aware that due to the number of applications we unfortunately may not able to provide individual feedback on your application.

Please note that we are unable to respond to enquiries, accept CVs or applications from Recruitment Agencies.

Any recruitment enquiries from recruitment agencies should be directed to People.Recruitment@manchester.ac.uk.

Any CV’s submitted by a recruitment agency will be considered a gift.

Enquiries about the vacancy, shortlisting and interviews:

Please contact our IT Resource Management Team

Email: it.resource@manchester.ac.uk

General enquiries:

Email: People.recruitment@manchester.ac.uk

Technical support:

0161 850 2004 https://jobseekersupport.jobtrain.co.uk/support/home

This vacancy will close for applications at midnight on the closing date.

Please see the link below for the Further Particulars document which contains the person specification criteria.