Visitor Team Coordinator (Two Posts Available)

As the Visitor Team Coordinator, you will provide supervision of a large team of Visitor Team Assistants over a 7-day week rota to create welcoming and memorable experiences for our visitors. You will devise complex daily rota to ensure the gallery’s public areas are correctly staffed, operational procedures are followed, and where appropriate be the first point of call for team enquires such as sickness, and absence.

Additionally, you will provide day-to-day access, care, and safety to our visitors, as well as ensure our building and collections are secure. You will be required to open and lock up the building maintaining the appearance of public spaces, so they are smart, tidy, and safe for our visitors to enjoy.

You will also be friendly, approachable, and knowledgeable in your demeanour, supporting the Visitor Team Assistants to be the connection between our visitors, collections, gardens, and building. You will achieve this by being encouraging Visitor Team Assistants to engage with all our visitors in an intelligent and friendly way, as well as actively capturing visitor feedback and championing access, equality, diversity, and inclusion.

What you will get in return:

• Fantastic market leading Pension scheme
• Excellent employee health and wellbeing services including an Employee Assistance Programme
• Exceptional starting annual leave entitlement, plus bank holidays
• Additional paid closure over the Christmas period
• Local and national discounts at a range of major retailers

As an equal opportunities employer we welcome applicants from all sections of the community regardless of age, sex, gender (or gender identity), ethnicity, disability, sexual orientation and transgender status. All appointments are made on merit.

Our University is positive about flexible working – you can find out more here

Hybrid working arrangements may be considered.

Please be aware that due to the number of applications we unfortunately may not able to provide individual feedback on your application.

Please note that we are unable to respond to enquiries, accept CVs or applications from Recruitment Agencies.

Any recruitment enquiries from recruitment agencies should be directed to People.Recruitment@manchester.ac.uk.

Any CV’s submitted by a recruitment agency will be considered a gift.

Please note this role is not eligible for sponsorship under the Skilled Worker route of the Points Based System. Candidates will need to be able to demonstrate their right to work in the UK in order to be eligible to take up the post.

Enquiries about the vacancy, shortlisting and interviews:

Name: Ashleigh Owen

Email: ashleigh.owen@manchester.ac.uk

General enquiries:

Email: People.recruitment@manchester.ac.uk

Technical support:

Jobtrain: 0161 850 2004 https://jobseekersupport.jobtrain.co.uk/support/home

This vacancy will close for applications at midnight on the closing date.

Please see the link below for the Further Particulars document which contains the person specification criteria.