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From casual workers to our senior leadership team, we are passionate about our people and culture. We proudly support the Greater Manchester Good Employment Charter as a Real Living Wage employer.
Key Responsibilities
Event-Day Operations – Oversee the end-to-end delivery of event-day staffing, ensuring smooth, efficient and compliant operations across accreditation, deployment, time & attendance and workforce logistics.
Operational Partnership – Work closely with operational leaders to align workforce strategy with event delivery, proactively managing gaps, no-shows and reducing reliance on agency.
Data & Performance Insight – Use workforce data and reporting to identify trends, improve planning accuracy and drive continuous improvement in efficiency and performance.
Systems & Process Integrity – Ensure accuracy and consistency across people systems, including Humanforce, onboarding and payroll, resolving discrepancies and improving processes.
Employee Relations & Support – Act as a key point of contact for the casual workforce, supporting day-to-day queries and partnering with managers to ensure a fair and consistent approach to ER matters.
Training & Workforce Development – Collaborate with Training & Development to ensure team members are set up for success, identifying opportunities to build capability and strengthen the workforce.
Compliance & Governance – Ensure adherence to UK employment legislation, company policies and audit requirements, proactively managing risk and maintaining robust records.
Culture & Engagement – Champion a positive, inclusive culture, supporting engagement, wellbeing and recognition initiatives to enhance the overall employee experience.
Skills, Knowledge & Expertise
- Proven experience in staff scheduling or workforce planning, ideally within hospitality, events, or a casual labour environment.
- Proficient in using workforce management or time & attendance systems (e.g. Humanforce.).
- Excellent organisational skills with the ability to manage high-volume rostering, respond to last-minute changes, and remain calm under pressure.
- Strong communication skills, with the ability to respond to queries from a large and diverse casual workforce with empathy, clarity, and professionalism.
- Basic understanding of payroll processes, including timesheet validation and query resolution.
- Confident using MS Office, especially Excel, and comfortable working with data.
- Demonstrated commitment to inclusivity, welfare and staff engagement, including experience supporting reward and recognition activity or wellbeing initiatives.
- Willing and able to work flexibly, including evenings and weekends, in line with event schedules.
Job Benefits
On-Site Parking – Parking available at site locations.
Career Development Opportunities – Grow with us through learning, progression, and internal opportunities.
Competitive Holiday Allowance – plus bank holidays.
About Eastlands Venue Services Limited
Documents
To apply for this job please visit eastlandsvsl.pinpointhq.com.
