Website MFT NHS
MFT is England’s largest NHS Trust. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.
Job summary
If you have excellent communication skills, a positive approach to change, and want to impact patient experiences, we want to hear from you.
The Greater Manchester Mental Health Talking Therapies Division provides psychological treatment for anxiety, depression and specialist Post Covid Syndrome and Employment Support across Bolton, Manchester, Salford, Trafford, and Wigan.
As the Admin Manager for Salford Talking Therapies, you’ll play a crucial role in the smooth day to day operation of the administrative team, managing waiting lists and the appointment booking processes to meet targets. Your expertise will support the administrative team to meet deadlines and deliver exceptional administrative support.
Please note – This role is not eligible for sponsorship unless you meet criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024.
Main duties of the job
The postholder will support the efficient delivery of administrative services in Wigan Talking Therapies by actively monitoring waiting lists, overseeing the appointment booking process and escalating any concerns to the senior manager. Handling challenging calls or requests on behalf of the administrative team, escalation to senior managers when appropriate.
The postholder will support the management of administrative staff by completing regular supervisions and appraisals, facilitate development and ensure completion of mandatory training. There is also a requirement to support with the recruitment and retention of administrative staff.
The postholder will assist in the review, development and implementation of effective administrative processes and systems.
Essential skills:
- Experience of working in a confidential environment
- Previous experience working in a customer care environment
- Experience of working in a changing environment
- Experience of training staff
- An understanding of the Data Protection Act (GDPR) principles
- An understanding of patient confidentiality
- Working knowledge of Microsoft Office
- Outstanding communication skills
- Effective time management
- Ability to prioritise tasks
- An excellent telephone manner
- Advanced keyboard skills
- Proven organisational skills and the ability to work to deadlines
- Proven problem-solving skills
- Excellent negotiation skills in dealing with difficult situations
- Excellent judgemental and analytical skills
About us
Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 122 locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford,Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world’s most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
To apply for this job please visit www.jobs.nhs.uk.
