Administrator

Job summary

We are currently looking for an enthusiastic individual to join our Urgent Care Clinical Triage Hub. This is a new and evolving service, allowing paramedics and care providers to consult with medial teams before automatically transporting non-emergency patients to A&E. It redirects patients to the most appropriate, localised care while keeping A&E free for critical incidents and so this is an exciting opportunity.

Applicants should be excellent communicators with good telephone skills and have the ability to deal with internal/external stakeholders and the general public daily. A positive approach to customer care is essential.

The role will involve providing administrative support to the clinical team within the Triage Hub. In addition, it is a necessity that applicants have a good standard of IT skills and be able to work on their own initiative and as part of a team.

Flexibility is required as there is a citywide service operating from a number of locations between 8am and 8pm across a 7-day footprint; there will be a need to travel between our urgent care sites and so the successful candidate should be a car driver.

Posts available are:

2 x 20 hours per week

2 x 16.5 hours per week

Working a shift pattern between (currently 9.30am – 6.00pm, though this may change in the future) to cover the hours of the service across 7 days per week, 365 days per year.

Main duties of the job

As the administrative support to the Clinical Triage Hub, you will be expected to provide a welcoming and professional first impression for Healthcare Professionals contacting the service, to ensure they receive an excellent customer service experience and that patients are streamed to the most appropriate area to provide their treatment. You will be the first point of contact for anyone accessing the service therefore, you must be able to deal professionally with a range of enquiries, in person, by phone or by email in an efficient, polite and courteous manner.

The post holder will be expected to provide full clerical support to the Clinical Triage Hub. You will be expected to work as part of a team but also without direct supervision to ensure the smooth running of the service. Flexibility is required as part of the role as the service works 7 days a week, 365 days per year.

About us

Join Manchester University NHS Foundation Trust (MFT), the largest provider of specialist services, and our Oxford Road Campus in Manchester, the largest health academic campus in Europe – a great place to shape your career.

With a workforce of over 30,000 colleagues, we work together to deliver exceptional care to more than 1 million people every year.

Behind every patient cared for are people like you – keeping services running smoothly, supporting clinical teams, and helping create safe, welcoming environments for patients and our people alike.

At MFT, we believe in the power of teamwork, respect, and inclusion. Our People Plan reflects our commitment to making MFT a place where everyone feels they belong, where your ideas are heard, and your contribution is truly valued. Join us and work smarter with our digital technology and thrive in a collaborative culture that empowers you to deliver your best to ensure that your work behind the scenes creates seamless, high-quality care and exceptional patient outcomes.

Whether you’re just starting out or looking to grow, we offer clear pathways for development and a culture that supports your wellbeing, ambition, and success. Everything you do makes a real difference to the lives of others.

At MFT, your role matters, your impact is real, and you’re part of something bigger from day one.