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From casual workers to our senior leadership team, we are passionate about our people and culture. We proudly support the Greater Manchester Good Employment Charter as a Real Living Wage employer.
You’ll play a key role in shaping team culture, maintaining high operational standards, and driving performance across service, compliance, and safety. Whether it’s managing the floor during a sold-out event day, developing team members, or overseeing stock and licensing procedures – your focus will be on delivering excellence and building a motivated, service-driven team.
Day to Day Key Responsibilities
- Team Culture & Leadership – Build a supportive, high-performing team environment with strong collaboration.
- Team Development – Identify and nurture talent to help team members grow.
- Performance Management – Hold honest conversations around performance, offer support, and take action when needed.
- Bar Operations – Oversee the bar team to deliver fast, compliant, high-quality service, including managing licensing, allergen procedures, and legal paperwork.
- Guest Experience – Ensure every table is checked by management, feedback is handled on the spot, and any serious issues are escalated to the Duty Manager.
- Safety & Compliance – Maintain a safe, compliant environment through training, coaching, paperwork, and adherence to legal and company standards.
- Event Setup & Close – Ensure the venue is fully prepared and closed down to a high standard, covering the bar, service stations, and tables.
- Labour Management – Manage staffing levels to meet demand and control costs, reducing hours when appropriate.
- Equipment Maintenance – Report any equipment issues promptly using the 24/7 form and notify the Duty Manager of urgent problems.
- A disciplined and smart worker with the technical skills to produce excellent standards of individual work, and the flexibility and emotional intelligence to be a strong and impactful team player.
Qualifications & Skills
Experience & Skills:
- Proven experience leading and developing high-performing teams in a hospitality environment (restaurants & bars).
- Strong understanding of bar operations, licensing, and health & safety compliance
- Confident handling guest feedback and resolving issues calmly and professionally
- Comfortable using systems for reporting maintenance and ensuring paperwork is up to date
Leadership & Communication:
- Leads by example with a positive, hands-on approach
- Clear, confident communicator — with both team and guests
- Comfortable giving constructive feedback and holding others accountable
Mindset & Attitude:
- Calm under pressure, solutions-focused, and adaptable
- Passionate about delivering great guest experiences
- Takes ownership and sees things through to the finish
- Detail-oriented, especially around standards, cleanliness, and compliance
Desirable (but not essential):
- Personal licence holder
- Experience with events or high-volume venues
Benefits
Complimentary Meals During Shifts – Enjoy free or subsidized meals while you work.
Company Pension Scheme – Secure your future with our competitive pension plan.
Company Pension Scheme – Secure your future with our competitive pension plan.
Flexible Scheduling – Work shifts that fit your lifestyle and commitments.
Partial Uniform Provided – We supply your work attire for convenience and professionalism.
Inclusive & Diverse Workplace – Be part of a team that values diversity and inclusion.
About Eastlands Venue Services Limited
Eastlands Venue Services Limited is a joint venture between City Football Group (CFG) and Oak View Group (OVG).
We deliver high-quality catering and hospitality services year-round across the Etihad Stadium and Co-op Live, supporting events for Manchester City Football Club and some of the biggest names in entertainment.
With a growing team of over 100 permanent staff and around 3,000 casual workers, through teamwork, innovation and excellence, we support 150 + live events annually.
The Etihad Campus is evolving into a world-class entertainment destination, creating exciting new opportunities – and we’d love for you to be part of our team!
Eastlands Venue Services Ltd is committed to protecting your personal data. Information provided will be used for recruitment purposes only and handled in accordance with the UK GDPR and our Candidate Privacy Notice. Candidate data is retained for 18 months unless you request removal sooner. For details, contact talent@eastlandsvsl.com.
To apply for this job please visit eastlandsvsl.pinpointhq.com.
