Website CO-OP LIVE
From casual workers to our senior leadership team, we are passionate about our people and culture. We proudly support the Greater Manchester Good Employment Charter as a Real Living Wage employer.
You will be responsible for
Guest Experience
- Deliver warm, professional and attentive service to all suite guests.
- Anticipate needs, handle requests and resolve issues quickly and confidently.
Suite Service & Standards
- Set up, serve and clear suites to a consistently high standard.
- Ensure suites are clean, well‑presented and fully stocked throughout service.
Eventday Service
- Lead service in your suite during matchdays and events, maintaining pace and quality in busy periods.
- Coordinate with bar, kitchen and floor teams to ensure timely food and drink delivery.
Teamwork & Communication
- Act as the main point of contact for guests in your suite and communicate feedback to supervisors.
- Support and guide junior team members, leading by example on service and standards.
Skills, Knowledge and Expertise
Essential
- Proven experience as a Head Waiter, Senior Server or similar role in a premium or high‑volume hospitality environment.
- Strong track record of delivering exceptional guest service and managing a section independently.
- Confident communicator with excellent interpersonal skills and a professional, approachable manner.
- Ability to lead service in your area, support junior team members and maintain standards under pressure.
- High attention to detail in presentation, cleanliness and overall guest experience.
- Flexible and reliable, with the ability to work evenings, weekends and event days as required.
Desirable
- Experience in suites, stadium, arena or VIP hospitality environments.
- Good knowledge of food and beverage service, including wine, cocktails or premium dining.
- Experience handling VIP guests or corporate clients.
- Familiarity with POS or ordering systems used in hospitality operations.
Benefits
Complimentary Meals During Shifts – Enjoy free or subsidized meals while you work.
Company Pension Scheme – Secure your future with our competitive pension plan.
Company Pension Scheme – Secure your future with our competitive pension plan.
Flexible Scheduling – Work shifts that fit your lifestyle and commitments.
Partial Uniform Provided – We supply your work attire for convenience and professionalism.
Inclusive & Diverse Workplace – Be part of a team that values diversity and inclusion.
About Eastlands Venue Services Limited
Eastlands Venue Services Limited is a joint venture between City Football Group (CFG) and Oak View Group (OVG).
We deliver high-quality catering and hospitality services year-round across the Etihad Stadium and Co-op Live, supporting events for Manchester City Football Club and some of the biggest names in entertainment.
With a growing team of over 100 permanent staff and around 3,000 casual workers, through teamwork, innovation and excellence, we support 150 + live events annually.
The Etihad Campus is evolving into a world-class entertainment destination, creating exciting new opportunities – and we’d love for you to be part of our team!
Eastlands Venue Services Ltd is committed to protecting your personal data. Information provided will be used for recruitment purposes only and handled in accordance with the UK GDPR and our Candidate Privacy Notice. Candidate data is retained for 18 months unless you request removal sooner. For details, contact talent@eastlandsvsl.com.
To apply for this job please visit eastlandsvsl.pinpointhq.com.
