Venue Operations Supervisor

At Manchester United, we believe that excellence on the pitch starts with excellence off the pitch. Our team thrives in a high-performance environment, united by a shared passion for success. We aim to elevate the standard of performance through collaboration and continuous growth, creating a space where everyone can contribute their best to our common goals.

We work together at our iconic Manchester United offices, enabling connection and innovation as we look ahead to what we can achieve as a global football club. We are excited to bring in passionate people who share our vision and drive for success.

The Purpose:

Overseeing the day-to-day operation within the Venue Operations department ensuring the highest standards of food and service are maintained at all times. Effective planning and management of the Front of House team ensuing forecasted targets are met alongside a focus on health and safety legislation. At the forefront of the operation the Supervisor is to ensure any issues are managed in a timely manner and with a suitable resolution.

The Role:

Responsibilities:

• Planning, set up and successful running of all United Events functions including staff allocations within budgeted targets.
• Assist the Operation Managers in planning monthly labor forecasts for match day and non-match day set ups, linen and disposable product ordering.
• Managing a team of anything up to 20 staff on match day set up ensuring the highest standards are maintained whilst payroll targets are achieved.
• Planning staff requirements for set up and delivery of all United Events and match day hospitality set up.
• Ensure the highest levels of food and service are delivered to all delegates attending Events within the Stadium on both match day and non-match day.
• Oversee the setup of all match day hospitality ensuring all suites are set up to the highest of standards and all relevant equipment is in good working order (buffet equipment, coffee machines, beverage dispensing equipment)
• Ensure any customer or staff complaints are dealt with promptly and efficiently ensuring that any resulting action or reporting is completed immediately.
• Assist with the recruitment and selection of Front of House staff along with the continual training and development of staff and promote an environment where staff are encouraged to achieve personal development.
• Assist in the training and induction process for new members of staff, helping them to achieve the required standard. Ensure Company Procedures are followed at all times by yourself and the other team members.  Advise and correct when necessary.
• Liaise with internal departments for Internal catering requests ensuring a timely response collecting required information, following Company Purchase Order process make the required bookings and ensure all services are delivered on time and to the correct standard.
• Work closely with the Red Café, Museum & Tour Team and Venue Commercial Department to discuss, plan and execute special events and promotions
• To undertake any other task as reasonably assigned by the Venue Operations management team.

The Person:

Skills & Experiences:

• Previous experience in a fast paced, high volume Catering Operation would be beneficial as this role requires someone who can think on their feet, make quick and informed decisions, and is experienced in dealing with customer complaints.
• Teamwork is a key element of the Venue Operation, and this role is instrumental in driving a team of individuals towards a shared goal. With a can-do attitude and approachable nature this person will have a proven track record in successful managing a team, praising where justified and taking action where performance has not met required standards.
• A smart appearance is essential, and a confident, outgoing persona will help in the success of this role

What We Offer:

At Manchester United, we recognise that our people are at the heart of our success. That’s why we offer a range of rewards designed to support your professional and personal well-being:

• Annual incentive scheme
• Wellness Support with access to mental health resources, digital health checks, and & nutritionists through Aviva Digicare+ Workplace
• Exclusive Discounts through our United Rewards platform, giving you access to exclusive deals from the club and partners
• Gym Facilities in our onsite locations and opportunities for regular social events and team-building activities
• Enhanced family Leave Benefits and an opportunity to purchase additional holiday days
• Enhanced Career Development with access to professional learning platforms like LinkedIn Learning, and internal training programs
• A Supportive Work Environment that values diversity, equity and inclusion, and individual growth

Our Commitment to You:

At Manchester United, we believe that a diverse and inclusive environment makes us stronger. We are committed to building a team where everyone feels welcomed, valued, and empowered to contribute their unique perspectives. Diversity, equity and inclusion are at the core of our recruitment strategy, and we welcome applicants from all backgrounds.

Ready to Join Us?

If this sounds like the perfect role for you, please submit your application by Thursday 10th July 2025

Manchester United is committed to safeguarding children and vulnerable adults, and as part of this commitment, all candidates will undergo a Disclosure and Barring Service check and reference checks.

If you need any adjustments to help you perform at your best during the recruitment process, please feel free to contact us, and we will be happy to discuss them with you.
 
It is unlawful to employ a person in a UK-based job who does not have permission to live and work in the UK. You should make yourself aware of how immigration laws apply to you before applying for any of our roles.