Job summary
The successful applicant will be required to work as part of a team of booking officers who are responsible for providing a comprehensive and patient-orientated service dealing with IR imaging orders across a range of modalities for cancer and none cancer related reasons; supporting timely management aligned to Trust and National guidelines. The booking and scheduling team are cross site based and the team currently operate 7 days between the hours of 8am and 8pm on a rota basis.
This is a multi-skilled role, and the post holder will be expected to rotate on a regular basis within different areas/modalities but will be based within the IR Imaging booking team at the Manchester Royal Infirmary. The team are also responsible for running checks aligned to HIVE to ensure internal targets are met and orders are managed within HIVE as expected.
The team are supported by an assistant and a waiting list manager per modality who support initial training and guide on day-to-day expectations.
Main duties of the job
On a rota basis to book and schedule aligned to referrer order priority for an extensive range of IR imaging procedures, ensuring patient safety is a consideration in all we do – this will require discussion for some procedures relating to general health conditions and medications which maybe contraindicated.
Validate orders against clinical indication – at times amending orders to reflect expected delivery times.
About us
Join Manchester University NHS Foundation Trust (MFT), the largest provider of specialist services, and our Oxford Road Campus in Manchester, the largest health academic campus in Europe – a great place to shape your career.
With a workforce of over 30,000 colleagues, we work together to deliver exceptional care to more than 1 million people every year.Behind every patient cared for are people like you – keeping services running smoothly, supporting clinical teams, and helping create safe, welcoming environments for patients and our people alike.At MFT, we believe in the power of teamwork, respect, and inclusion. Our People Plan reflects our commitment to making MFT a place where everyone feels they belong, where your ideas are heard, and your contribution is truly valued. Join us and work smarter with our digital technology and thrive in a collaborative culture that empowers you to deliver your best to ensure that your work behind the scenes creates seamless, high-quality care and exceptional patient outcomes.
Whether you’re just starting out or looking to grow, we offer clear pathways for development and a culture that supports your wellbeing, ambition, and success. Everything you do makes a real difference to the lives of others.At MFT, your role matters, your impact is real, and you’re part of something bigger from day one.
Job description
Job responsibilities
IMPORTANT CANDIDATE INFORMATION
To find out more about the key responsibilities and the specific skills and experience you’ll need for this role, take a look at the Job Description & Person Specification attachments under the Documents to download heading.
Explore Inside MFT Your Candidate Place
To help you feel confident, prepared and fully informed before you apply, we invite you to explore Inside MFT Your Candidate Place. This welcoming onestop hub gives you a real sense of who we are, what we stand for, how we reward and support you, and the many ways we care for you as you care for others. You’ll also find practical hints and tips for submitting a great application, along with the essential information you need to know before you apply.
To access Inside MFT Your Candidate Place, simply click on the relevant PDF document under the Documents to download heading and once opened, you can either scan QR code or click on the link provided.
Closing vacancy listings early
We welcome applications from a wide range of backgrounds and experiences.To help us manage applications fairly and give each one the time it deserves, our adverts may close early if we receive a high level of interest. Early applications are therefore encouraged.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below.
Use of Artificial Intelligence (AI) in your application
Here at Manchester University NHS Foundation Trust, were proud to be ALL HERE FOR YOU, for our patients, our communities, and each other.As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your application, especially personal statements and responses to role specific questions is written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.
Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application.
Disclosure and Barring Service (DBS) check
As part of our commitment to safeguarding patients and staff, many roles at Manchester University NHS Foundation Trust (MFT) require a Disclosure and Barring Service (DBS) check. This is a standard process across the NHS and helps us ensure a safe environment for everyone.
Person Specification
Qualifications
Essential
- Maths & English GSCE or equivalent experience
Skills
Essential
- Excellent communication skills
- Able to work effectively in a busy office environment
- Organisational skills – ability to manage time well
- Successful experience in customer relations role; face to face and telephone
- Able to work flexibly and meet deadlines
Desirable
- Experience of working in Healthcare setting
- Ability to share knowledge and support training of staff
Knowledge
Essential
Desirable
- Knowledge of NHS waiting lists and associated KPIs
- Awareness of hospital environments
- Understanding of medical/radiology terminology
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
