Job summary
Professionals working in front of house functions at MREH will often be the first people our patients meet so clear communication skills, attentiveness and a calming presence are all essential attributes in these roles.
Professionals working in this discipline may be confronted with many different situations so must have the ability to handle surprises and manage potentially difficult situations. Front of house staff will have the patience to listen carefully to patients, who may be apprehensive or frustrated about their appointment or condition, to work out how they can help them.
Front of house professionals will work closely with a multi-disciplinary team that could include doctors,nursesand allied health professionals. This includes communicating regularly with patient’s relatives and loved ones to provide updates as a point of liaison , facilitating the attendance of patients, updating the Hive system , answering and responding to phone calls in a professional and timely manner.
Main duties of the job
Main duties of the job
Main Duties include:
- DNA predictor calls
- Greeting patients attending their outpatient appointment
- Checking patients in on the Hive system
- Booking less than 6 week follow up appointments for all patients attending clinic
- Answering phone calls and email queries
- Complete end of day cashing up process
- Arrange return patient transport
About us
Manchester University NHS Foundation Trust (MFT) is the largest provider of specialist services, and our Oxford Road Campus in Manchester is the largest health academic campus in Europe, a great place to start or grow your career. With 10 hospitals and a wide range of community services, we care for over 1 million people every year, and our team of over 30,000 people is at the heart of everything we do.You’ll be working alongside colleagues from all backgrounds, supporting people from every walk of life, and learning something new every day. We believe that everyone should feel welcome, respected, and valued at work. You can bring your whole self to MFT, knowing that your unique perspective and experiences are celebrated here.You’ll find that we’re committed to helping you grow – whether you want to develop new skills, progress in your career, or simply make a difference in your community. We offer equal opportunities for everyone, and we’ll support you with training, development, and a caring environment where your health, wellbeing, and safety matter.Most importantly, you’ll be part of a team where working together and supporting each other is everything. You’ll make new friends, build strong relationships, and have a real voice in shaping the future of our Trust.At MFT we’re All Here For You – every step of the way. Join us today.
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need for this role, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading.
Explore Inside MFT Your Candidate Place
To help you feel confident, prepared and fully informed before you apply, we invite you to explore Inside MFT Your Candidate Place. This welcoming onestop hub gives you a real sense of who we are what we stand for, how we reward and support you, and the many ways we care for you as you care for others. Youll also find practical hints and tips for submitting a great application, along with the essential information you need to know before you apply.
To access Inside MFT Your Candidate Place’, simply click on the relevant PDF document under the Documents to download sectionand once opened, you can either scan or click on the QR code.
Closing vacancy listings early
We welcome applications from a wide range of backgrounds and experiences.To help us manage applications fairly and give each one the time it deserves, our adverts may close early if we receive a high level of interest. Early applications are therefore encouraged.
Diversity MattersMFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below.
Use of Artificial Intelligence (AI) in your application
Here at Manchester University NHS Foundation Trust, were proud to be ALL HERE FOR YOUfor our patients, our communities, and each other.As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your applicationespecially personal statements and responses to role-specific questionsis written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.
Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application
Person Specification
Qualifications
Essential
- Computer literate/ IT trained
- GCSE level 4 or above or equivalent requirement
Desirable
- NVQ Level 2 in a related subject e.g. healthcare administration
- PAS training
Experience/Skills
Essential
- Previous experience within an Administrative or Clerical role
- Experience of working in a team environment
- Excellent customer service skills
- Able to communicate clearly both orally and in writing
- Organisation & prioritisation skills
- Good basis numeracy and literacy skills
Desirable
- Knowledge of hospital environments/ routines
- Knowledge of requirements of patients
- Evidence of liaising with more than one discipline
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
