Website CO-OP LIVE
From casual workers to our senior leadership team, we are passionate about our people and culture. We proudly support the Greater Manchester Good Employment Charter as a Real Living Wage employer.
As a People Operations Supervisor at Co-op Live, you’ll be at the heart of our event-day staffing operation, making sure our casual workforce is checked in, kitted out, looked after and safely on their way home. You’ll lead a team of casual People Assistants and work alongside the People Operations Department on everything from accreditation, uniform distribution and time and attendance to staff feeding, laundry and resolving any staffing queries as they come up.
Day to Day Key Responsibilities
Event-Day Staff Ingress
- Support the People Operations Department with staff arrival, including check-in, accreditation, uniform distribution, allocation to work areas and time and attendance capture.
Event-Day Staff Support
- Support the casual workforce during their shifts, including welfare support and conflict management where necessary.
- Work alongside the People Operations Department to troubleshoot any staffing queries or issues.
- Oversee the allocation and distribution of staff food during break periods.
Event-Day Staff Egress
- Support the People Operations Department with the end of the event, including uniform returns, signing-out procedures and the safe exit of staff from the arena.
Team Leadership
- Act as the main point of contact and leader for casual People Assistants.
Uniform, Stock and Laundry
- Ensure all items used in staffing operations, including uniform and equipment, are inventoried.
- Manage laundry collections and returns, including stock management and liaison with the laundry company.
Skills, Knowledge and Expertise
Essential
- Previous experience within events, hospitality, retail, stadium, arena or venue operations.
- Experience supporting large teams in a fast-paced operational or event environment.
- Strong communication and interpersonal skills, with the ability to build positive relationships.
- Flexibility to work weekends and late hours (finish times between 12am-2am).
- Organised and detail-oriented, with the ability to manage multiple priorities.
- Previous experience of leading a team and maintaining positive relationships at all levels.
Desirable
- Experience working with workforce management, scheduling or time and attendance systems.
- Understanding of Right to Work, accreditation or workforce compliance processes.
- Experience managing uniform, stock or equipment inventories.
- First Aid Qualification.
Why Join Us?
Complimentary Meals During Shifts – Enjoy free or subsidized meals while you work.
Company Pension Scheme – Secure your future with our competitive pension plan.
Company Pension Scheme – Secure your future with our competitive pension plan.
Flexible Scheduling – Work shifts that fit your lifestyle and commitments.
Partial Uniform Provided – We supply your work attire for convenience and professionalism.
Inclusive & Diverse Workplace – Be part of a team that values diversity and inclusion.
About Eastlands Venue Services Limited
Eastlands Venue Services Limited (EVSL), a joint venture between City Football Group (CFG) and Oak View Group (OVG), delivers exceptional food, beverage and hospitality experiences across Manchester’s Etihad Campus.
You’ll find our teams across Etihad Stadium, Co-op Live, Joie Stadium and the new Medlocke Square, catering for some of the biggest names in sport, music and entertainment, alongside a vibrant collection of restaurants, bars and dining destinations. From Premier League matchdays and international sporting fixtures to world-class concerts and year-round dining, we support over 180 event days annually, welcoming millions of guests.
With 200 permanent team members and a casual workforce of over 2,000, we’re brought together by a passion for great service, high standards and a shared ambition to create memorable experiences. As the Etihad Campus continues to grow into one of the UK’s most exciting year-round destinations, so do the opportunities to make an impact.
Come be part of EVSL’s next chapter.
Eastlands Venue Services Ltd is committed to protecting your personal data. Information provided will be used for recruitment purposes only and handled in accordance with the UK GDPR and our Candidate Privacy Notice. Candidate data is retained for 18 months unless you request removal sooner. For details, contact talent@eastlandsvsl.com.
To apply for this job please visit eastlandsvsl.pinpointhq.com.
